Rebecca (Becky) Middleton

• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Results-driven Black Belt professional with extensive experience in process improvement methodologies, including Lean Six Sigma. Proven track record of leading cross-functional teams to achieve measurable improvements in efficiency, quality, and cost reduction. Exceptional analytical skills coupled with effective communication abilities to drive organizational change and achieve strategic objectives.

Skilled in leading and developing high-performing teams to deliver exceptional service and foster long-term customer relationships. Experienced in implementing process improvements and leveraging technology to enhance efficiency and satisfaction levels. Adept at managing multiple priorities in a fast-paced environment while ensuring adherence to service standards and KPIs.

Managed $40MM accounts receivable portfolio. Ensured proper customer credit lines established, timely payment, billing issue resolution.

Managed employee tasks and day to day operations. Cultivated a conducive work environment, fostering productivity.