Rebecca (Becky) Norris
Lakewood,CO
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Organized necessary paperwork related to inventory and transactions
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mixed various types of coatings in different colors and designs
Key Holder
Sherwin-Williams
11.2020 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mixed various types of coatings in different colors and designs
Store Associate
Ace Hardware
03.2020 - 11.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Mixed various types of coatings in different colors and designs
Cashier
Kroegers Ace Hardware
10.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Psychology
Fort Lewis College
Durango, CO04.2020
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Team building and leadership
- Stock management
- Store operations
- Forklift certification
- Workforce management
Timeline
Assistant Store Manager
Sherwin-Williams
04.2024 - Current
Key Holder
Sherwin-Williams
11.2020 - 04.2024
Store Associate
Ace Hardware
03.2020 - 11.2020
Cashier
Kroegers Ace Hardware
10.2019 - 03.2020
Bachelor of Arts - Psychology
Fort Lewis College