Overview
Work History
Education
Skills
Timeline
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Rebecca (Becky) Norris

Lakewood,CO

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Sherwin-Williams
04.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Organized necessary paperwork related to inventory and transactions
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mixed various types of coatings in different colors and designs

Key Holder

Sherwin-Williams
11.2020 - 04.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Mixed various types of coatings in different colors and designs

Store Associate

Ace Hardware
03.2020 - 11.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Mixed various types of coatings in different colors and designs

Cashier

Kroegers Ace Hardware
10.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Psychology

Fort Lewis College
Durango, CO
04.2020

Skills

  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Team building and leadership
  • Stock management
  • Store operations
  • Forklift certification
  • Workforce management

Timeline

Assistant Store Manager

Sherwin-Williams
04.2024 - Current

Key Holder

Sherwin-Williams
11.2020 - 04.2024

Store Associate

Ace Hardware
03.2020 - 11.2020

Cashier

Kroegers Ace Hardware
10.2019 - 03.2020

Bachelor of Arts - Psychology

Fort Lewis College

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Rebecca (Becky) Norris