Summary
Overview
Work History
Education
References
Timeline
Generic

REBECCA C. TORRES

Mesa,AZ

Summary

Extensive field service experience installing, configuring, calibrating, repairing, and maintaining Sysmex X-Legacy, XN, UN, and Flow Cytometry series analyzers, automation and stand-alone. Responsible for analyzing hydraulic/electrical schematics as well as determining cause of equipment malfunctions and taking subsequent action to resolve operational and performance problems.

Overview

26
26
years of professional experience

Work History

Technical Consultant II

SYSMEX AMERICA
05.2019 - Current
  • Provide second level support to service engineers remote and on-site
  • Train and mentor to Sysmex service engineers on new products and services
  • Develop troubleshooting Knowledge Articles and Action Templates
  • Serve as Subject Matter Expert (SME) for Flow Cytometry and Alifax products.
  • Install and configure Sysmex XN, UN, and Flow Cytometry series analyzers, automation and standalone

Service Engineer II

SYSMEX AMERICA
04.2010 - 05.2019
  • Provide superior customer service to Sysmex customers onsite and remote
  • Troubleshoot software, network, electrical, mechanical, and hydraulic malfunctions
  • Service instruments efficiently and timely to minimize customer downtime
  • Install and configure Sysmex X-legacy, XN, and Flow Cytometry series analyzers, automation and standalone.

Biomedical Equipment Technician

UNITED STATES AIR FORCE/RESERVES (RETIRED)
02.1998 - 12.2018
  • Install, repair, and modify biomedical equipment systems
  • Perform preventive maintenance and safety inspections
  • Develop new procedures to be implemented for maintenance activities.

Education

Associate Degree in Applied Science; Biomedical Equipment Technology -

Community College of the Air Force
Maxwell AFB, AL
10.2006

Computer Based Medical Systems course -

882nd Training Group
Sheppard AFB, TX
03.2003

Biomedical Equipment Specialist School -

882nd Training Group
Sheppard AFB, TX
02.1999

References

Available upon request

Timeline

Technical Consultant II

SYSMEX AMERICA
05.2019 - Current

Service Engineer II

SYSMEX AMERICA
04.2010 - 05.2019

Biomedical Equipment Technician

UNITED STATES AIR FORCE/RESERVES (RETIRED)
02.1998 - 12.2018

Associate Degree in Applied Science; Biomedical Equipment Technology -

Community College of the Air Force

Computer Based Medical Systems course -

882nd Training Group

Biomedical Equipment Specialist School -

882nd Training Group

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REBECCA C. TORRES