Rebecca Cordero
Springfield,CO
Summary
Ms. Cordero has a diverse background in contract administration, customer service, education and real estate and has the attitude and aptitude for helping senior managers reach their administrative goal. Supported efforts range from customer service and relations, strategic networking, originating business documents, slide decks, billing, accounting quarterly expenses, receiving and reconciliations for financial reporting, proposal preparation, reviewing of contracts and dispute resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support
The Wilmington Group
Springfield, Massachusetts
01.2024 - 07.2024
- Managed assigned projects independently and provided administrative support to the executive management team as needed.
- Established on-site systems. Increased efficiency by reviewing, arranging, and appropriately categorizing COIs, Contracts, Wage Reports, Business Plans, and Critical Billing on the Project Management Database.
- Resolved insurance audits and tax withholding matters through effective communication with stakeholders and careful review of detailed notices from state revenue departments.
- Control and reduce merchandise costs by reviewing purchase orders and scanning for errors.
- Streamlined the process of product delivery by coordinating communication between different stakeholders.
- Employed expense codes to efficiently allocate funds using QuickBooks Online.
- Managed successful implementation of QuickBooks Migration Software Update from Desktop to Online with live phone assistance, guaranteeing safe file transfer for 3 computers.
- Reviewed bank statements during reconciliation and tracked sourcing documents, i.e., purchase orders, receipts, and expenses when necessary.
- Printed checks for employees and vendors.
- Utilized effective communication skills to validate information for newly registered business accounts through regular interaction with customers.
- Attended meetings and reviewed tasks for completion with VP of Operations, Accounting Consultant, and Managing Director.
- Communicate with stakeholders, such as Insurance Auditors, Paychex Account Representatives, Department of Revenue, Certified Public Accountant, and others, to ensure compliance of financial and general business reporting.
- Facilitated communication between the Boston and Springfield Planning and Economic Development Offices, working closely with Massachusetts Secretary William J. Galvin's office, to ensure prompt completion of tasks.
- Promoted the Firm's brand and opportunities at established job expos.
Enrollment Agent (Per Diem)
The Wilmington Group
Springfield, MA
01.2024 - Current
- Analyzed quarterly service referral metrics and created a data-driven chart to identify patterns for management’s negotiation purposes.
- Conducted fingerprinting for background checks on employees across various government agencies.
- Created state and federal invoices on a monthly basis, utilizing QuickBooks.
- Captured services rendered accurately to manage inventory effectively and maintain adherence to monthly targets.
- Delivered efficient assistance in resolving technical issues and providing information to customers.
- Trained in-person and with training modules regarding software, fingerprinting technique, security, identifying false documents, and customer service.
- Managed allocation of clerical duties for Enrollment Agent employees during non-engagement in primary tasks.
Early Intervention & Behavior Technician
Butterfly Effects
Springfield, MA
11.2022 - Current
- Monitored client's progress towards identified goals through data collection and analysis.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
Realtor
Realtor Association of the Pioneer Valley
Longmeadow, MA
09.2021 - Current
- Generated legal paperwork pertaining to real estate transactions, including purchase agreements, deeds, leases, and addenda.
- Respond promptly to customer inquiries via phone or email regarding available properties.
- Coordinate with appraisers, title companies, lenders, home inspectors, and other third parties to ensure a successful closing process.
- Remain knowledgeable about current regulations governing real estate transactions.
- Review inspection reports prior to closing, ensuring that all necessary repairs were completed, and negotiate credits, collaborating with legal teams and external stakeholders.
- Assisted clients with gathering necessary documentation for mortgage or loan applications by examining their bank statements, tax forms, and paystubs to ensure completion of the required paperwork.
- Organized open houses and other marketing means to promote properties for sale.
Education
Bachelor of Arts - Liberal Arts (Concentration in Communication)
Bentley University
Waltham, Massachusetts05-2016
Skills
- Invoices, Inventory & Purchase Orders
- Records Maintenance & Filing Systems
- Order Status & Customer Support
- Contract Review & Support (Lease, Addenda, P&S, New Business)
- Company Policies, Confidentiality & Compliance
- Internal Infrastructure Growth
- Secondary Contact with Primary Permissions
- Document Creation
- Vendor & Customer Relations
- Team work & collaboration
- Technical Assistance
- Critical Thinking
- Adaptability
- Reliability
- Active Listening
- Interpersonal Communication
Certification
- CPR
- Massachusetts Real Estate License
- QuickBooks
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Big Sister through BBBS of Hampden County
- Mental Health Association Wellness Liaison Volunteer
- Power of the Purse Event Volunteer, United Way of Pioneer Valley
References
References available upon request.
Timeline
Administrative Support
The Wilmington Group
01.2024 - 07.2024
Enrollment Agent (Per Diem)
The Wilmington Group
01.2024 - Current
Early Intervention & Behavior Technician
Butterfly Effects
11.2022 - Current
Realtor
Realtor Association of the Pioneer Valley
09.2021 - Current
Bachelor of Arts - Liberal Arts (Concentration in Communication)
Bentley University
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