Rebecca Dess

Technical Customer Service Representative
August 2023 – Present

• Provide technical support for ARKRAY blood glucose meters, troubleshooting issues efficiently.
• Process and manage customer orders in SAP, working closely with sales representatives.
• Document customer interactions and technical issues in Camelot.
• Communicate with management and coworkers through Microsoft Teams.
• Respond to customer inquiries via email, phone, and chat.

• Greet patients, answer questions, and manage appointment scheduling.
• Process and maintain medical records and patient documentation in EPIC ERP.
• Coordinate patient and physician schedules, ensuring efficient clinic operations.
• Train staff, leading to process improvements and reduced documentation errors.
• Assist with insurance authorizations, payment processing, and reconciliation.
• Provide administrative support across multiple departments, adapting to changing needs.

• Assisted customers with purchasing decisions and product recommendations.
• Led and trained team members, ensuring strong customer service.
• Built relationships with vendors and represented the brand at trade shows.