Summary
Overview
Work History
Education
Skills
Work Availability
Software
Languages
Interests
Accomplishments
Timeline
Hi, I’m

Rebecca Dorsey

Gurley,AL
"Be so good they can't ignore you"
Steven Martin
Rebecca Dorsey

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance my overall success.

Overview

12
years of professional experience

Work History

AG Composites

Lead of Cutting Table
08.2022 - 03.2024

Job overview

  • Maximized material usage, minimizing scrap waste through precise calculations and efficient layouts. Cutting costs by 22%.
  • Enhanced cutting accuracy by maintaining and calibrating table equipment regularly.
  • Attended regular training sessions to stay updated on industry trends and new techniques for improved efficiency in table operations.
  • Demonstrated adaptability by quickly learning new software and machinery as technology advanced within the industry.
  • Adhered to proper storage methods for materials, resulting in minimal damage or loss during the handling process.
  • Assisted in inventory management, tracking materials used, and updating stock levels accordingly for better resource planning. As well as maintaining the inventory database.
  • Increased productivity through cross-training in other machine operation roles, providing flexibility in workforce management.
  • Collaborated with the design team to ensure accurate interpretation of blueprints and specifications for each project.

Conquest Motor Company

Administrative Assistant
01.2019 - 01.2022

Job overview

  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

BPI Photography

Office Manager
01.2015 - 01.2018

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Coordinated special projects and managed schedules.

Kohl’s | POS

Point of Sales and Customer Service Supervisor
01.2012 - 01.2014

Job overview

  • Maintained precision in cash register balances, secured deposits in the safe, and upheld accuracy in sales reports.
  • Delivered top-tier customer service by consistently resolving issues to the highest standards.
  • Attained recognition as the top performer in the district for driving sign-ups for Kohl’s credit cards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

ECPI University
Virginia Beach, VA

Bachelor of Science from Computer Science And Information Technology
04.2028

Penn Foster
Online

High School Diploma
10.2009

Skills

  • Inventory management
  • Record keeping
  • Software Proficiency
  • Compliance Monitoring
  • Data Entry
  • Conflict Resolution
  • Teamwork and Collaboration
  • Technical Support
  • Customer Relationship Management
  • Administrative Support
  • Microsoft Office Suite
  • Live chat support
  • Prioritization
  • Research
  • Follow-up skills
  • Product Knowledge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Google Docs

Canva

SPOTS

DRUMS

FISHBOWL

Zoom

Languages

English
Bilingual or Proficient (C2)

Interests

Crafting

Ethical Hacking

Gaming

Makeup and Hairstyling

Accomplishments

  • Achieved Gunnar Advanced Cutting Machine Operator certification for the Novex AdvanTech Advanced Digital Cutting Machine by completing the ICOA software training with accuracy and efficiency.
  • Cut material costs down by 22% at AG Composites by implementing no-waste cut designs and optimizing inventory management of materials.
  • Achieved recognition as the top performer in the District for driving sign-ups for Kohl's credit cards for 6 consecutive months.

Timeline

Lead of Cutting Table

AG Composites
08.2022 - 03.2024

Administrative Assistant

Conquest Motor Company
01.2019 - 01.2022

Office Manager

BPI Photography
01.2015 - 01.2018

Point of Sales and Customer Service Supervisor

Kohl’s | POS
01.2012 - 01.2014

ECPI University

Bachelor of Science from Computer Science And Information Technology

Penn Foster

High School Diploma
Rebecca Dorsey