Rebecca E. Nestor
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zipani Cafe And Bistro
08.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Merchandiser
Spirit Halloween
08.2018 - 11.2020
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Enhanced store sales through effective product placement and targeted promotions.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
Server
Taylors Restaurant
05.2015 - 06.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Administrative Assistant
New Lighting Solutions
03.2014 - 06.2015
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Bartender
Ocean Pines Yacht Club
05.2010 - 10.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Banquet Bartender
PlumpJack Squaw Valley
03.2004 - 05.2009
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
General Manager
John Hagans Tavern
09.1996 - 09.2003
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Associate of Arts - Business And Managerial Economics
Frederick Community College
Frederick, MD06.1999
High School Diploma -
Walkersville High School
Walkersville, MD06.1994
Skills
- Task Delegation
- Employee Scheduling
- Recruiting and Interviewing
- Operations Management
- Product and Service Knowledge
- Cost Reduction
Certification
Safe Alcohol Services, S.A.S Certified 2023 - 2026
References
References available upon request.
Timeline
Assistant Manager
Zipani Cafe And Bistro
08.2021 - Current
Retail Merchandiser
Spirit Halloween
08.2018 - 11.2020
Server
Taylors Restaurant
05.2015 - 06.2018
Administrative Assistant
New Lighting Solutions
03.2014 - 06.2015
Bartender
Ocean Pines Yacht Club
05.2010 - 10.2013
Banquet Bartender
PlumpJack Squaw Valley
03.2004 - 05.2009
General Manager
John Hagans Tavern
09.1996 - 09.2003
Associate of Arts - Business And Managerial Economics
Frederick Community College
High School Diploma -
Walkersville High School
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