Rebecca E. Rose
Summary
Dedicated and compassionate professional offering broad range of over 25 years experience and expertise to the funeral services industry. Devoted to delivering exceptional service to grief-stricken families, before, during and after the need arises.
Overview
25
25
years of professional experience
Work History
Funeral Director
Gregory B. Levett & Sons Funeral Homes & Crematory
09.2022 - Current
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Completed death certificates, burial permits and other legal documents for families.
- Fostered supportive environment, enhancing team morale and productivity.
- Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
Funeral Director/Assistant Manager/General Manager
Service Corporation International
05.2005 - 08.2022
- General Manager of a 45-acre memorial park, with 17 lush gardens and two mausoleums, with a team of cemetery service specialists serves over 230 families per year.
- License Funeral Director with over 27 years experience, and 10 years in management
- Developed strong relationships within the community through outreach initiatives and networking events.
- Location Manager (FDIC) of a funeral home serving over 100 families, options include visitations, funerals, graveside services, cremation services, shipping, memorial celebrations, catering options and more.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Responsible for daily monitoring ones Dashboard reporting, J.D. Powers survey results, AR reporting, monthly cash disbursements reports, supply ordering, team building, recruiting, organizing community events, nurturing enduring relations between sales counselors and client families we served
- Scheduled the monthly work calendar, vacation, and time approver for 15 team members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Funeral Director
March Funeral Home/ West
11.2000 - 05.2005
- Primary Funeral Arranger, (Mortician), working in their West location, which housed 2 full chapels serving over 1200 funerals, visitations, memorial services each year.
- Completed and filed all necessary insurance assignments quickly and accurately, this included but was not limited to, embalming, filing death certificates, accounts receivable contracts, ordering products and caskets.
Education
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA02.1996
Skills
- Good Work Ethic
- Reliable & Trustworthy
- Compassionate, Empathy
- Critical Thinking
- Detailed Oriented
- Organizational Skills, Mortuary Operations
- Friendly, Positive Attitude
- MS Word, Excel and Outlook
- Life Insurance Knowledge
- Mortuary operations
- Budgeting and finance
- Sales and marketing
- Staff scheduling
- Empathetic
Education and Training
other
Timeline
Funeral Director
Gregory B. Levett & Sons Funeral Homes & Crematory
09.2022 - Current
Funeral Director/Assistant Manager/General Manager
Service Corporation International
05.2005 - 08.2022
Funeral Director
March Funeral Home/ West
11.2000 - 05.2005
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
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