Rebeccah Possinger
Kennewick,WA
Summary
Proven leader in hospitality, excelling in effective time management and menu memorization, significantly enhanced team efficiency and customer satisfaction at Silverwood Theme Park Inc. Demonstrated expertise in safe food handling and order accuracy, ensuring high-quality service and fostering positive dining experiences. Achieved notable improvements in training methods, directly impacting staff performance and guest feedback.
Overview
6
6
years of professional experience
Work History
Server Trainer
Silverwood Theme Park Inc. Athol ID
07.2023 - 08.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout the training period.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Evaluated server performance regularly to identify improvement areas and set attainable development goals.
Delivery Driver
Jimmy John's Gourmet Sandwiches
03.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate product deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Server
Silverwood Theme Park Inc. Athol ID
05.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
Brickle Creek Coffee
08.2018 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Bachelor of Arts - Theatre Performance
University of Wyoming
Laramie, WY05.2024
Skills
- Effective Time Management, a proficient ability to hold up to 10 tables at a time while still ensuring great customer service and accurate orders
- Menu Memorization, a strong ability to quickly memorize and retail information about the menu, including dietary restrictions and allergies
- Safe Food Handling is a dedication to excellence in high cleanliness and food safety standards
- Order Accuracy, ensuring that orders are imputed into the kitchen right the first time, and if any errors occur promptly setting them right for guests
Timeline
Server Trainer
Silverwood Theme Park Inc. Athol ID
07.2023 - 08.2024
Delivery Driver
Jimmy John's Gourmet Sandwiches
03.2023 - 05.2024
Server
Silverwood Theme Park Inc. Athol ID
05.2022 - 07.2023
Barista
Brickle Creek Coffee
08.2018 - 08.2019
Bachelor of Arts - Theatre Performance
University of Wyoming
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