Rebeccah Sawyer
Lubbock,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Overton Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and excellent communication. Proficient in Microsoft Office and fluent in Spanish, committed to fostering a welcoming environment while ensuring operational efficiency and high-quality service delivery.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shuttle Driver
Overton Hotel
Lubbock, US
06.2024 - 09.2024
- Hotel Shuttle Driver with experience providing safe, timely, and professional transportation services for hotel guests to and from airports, local attractions, and other destinations. Responsible for maintaining a clean and well-functioning vehicle, assisting guests with luggage, and delivering excellent customer service throughout the ride. Skilled in route planning, adhering to traffic laws, and managing schedules to ensure punctual pickups and drop-offs.
PBX Operator
Overton Hotel and Conference Center
Lubbock, US
06.2024 - 09.2024
- Experienced Hotel Front Desk Receptionist skilled in delivering outstanding guest service and ensuring efficient front desk operations in fast-paced hospitality environments. Proficient in managing reservations, check-ins, and check-outs, handling guest inquiries and concerns with professionalism, and coordinating with housekeeping and maintenance teams to meet guest needs. Adept at using hotel management software, processing payments, and maintaining accurate records while creating a welcoming and positive atmosphere for all guests. Committed to providing a seamless and memorable experience from arrival to departure.
Production Worker
Tide Cleaners
Amarillo, US
07.2023 - 11.2023
- Detail-oriented Laundry and Dry Cleaning Production Worker with hands-on experience in sorting, washing, drying, pressing, and finishing garments and linens according to established quality and safety standards. Skilled in operating commercial laundry equipment, handling delicate fabrics, and performing stain removal techniques with care and efficiency. Demonstrates strong time management and organizational abilities in fast-paced environments, ensuring timely order completion and customer satisfaction. Committed to maintaining cleanliness, equipment upkeep, and adherence to hygiene protocols in every stage of production.
Front Desk Clerk
Phillips 66
Amarillo, US
03.2023 - 07.2023
- Reliable and customer-focused Front Desk Clerk with experience working in a busy gas station environment, providing prompt and courteous service to customers. Responsible for processing sales transactions, operating the cash register and fuel pumps, restocking shelves, and maintaining cleanliness and organization of the store. Skilled in handling customer inquiries, resolving issues, and ensuring a safe and welcoming atmosphere. Demonstrates strong attention to detail, accuracy in cash handling, and the ability to multitask effectively during high-traffic periods.
Team Packer
Shearer's Foods, LLC
Lubbock, US
05.2021 - 03.2023
- Hardworking and efficient Production Worker with experience in a fast-paced potato chip manufacturing environment, responsible for operating machinery, monitoring production lines, and ensuring quality control standards are met throughout the packaging process. Skilled in handling raw materials, performing routine equipment checks, and maintaining a clean and safe workspace in accordance with food safety regulations. Proven ability to work collaboratively with team members to meet production targets and minimize downtime, while maintaining accuracy and attention to detail in all tasks.
Night Auditor
Comfort Inn by Choice Hotels
Lubbock, US
06.2020 - 11.2021
- Detail-oriented Night Auditor with experience managing overnight hotel operations, ensuring accurate financial reporting and providing excellent guest service during late hours. Responsible for balancing daily financial transactions, generating audit reports, processing check-ins and check-outs, and handling guest inquiries or issues with professionalism and efficiency. Proficient in using hotel management and accounting software to maintain accurate records and support smooth front desk operations. Demonstrates strong problem-solving skills, attention to detail, and the ability to work independently while ensuring guest satisfaction and operational security during night shifts.
Shift Supervisor
A&K Delivery and Assembly
Lubbock, US
12.2016 - 05.2019
- Office supervisor Took care of office duties, took in inbound and outbound trucks
- Scanned documents, Insurance Verification also adding new drivers to the insurance
- Did some billing
- Route drivers to their locations
- Dispatch drivers , time cards, load and unload trucks, filing, drove box trucks when needed
Meat Cutter
Cargil Meat Solutions
Friona, US
01.2015 - 11.2016
- Skilled Meat Cutter with hands-on experience working in a high-volume packing plant, responsible for cutting, trimming, deboning, and preparing various types of meat products according to company standards and customer specifications. Proficient in using knives, saws, and other cutting equipment while adhering to strict safety and sanitation protocols. Experienced in inspecting meat for quality, sorting and packaging products, and maintaining a clean and organized work area. Demonstrates strong attention to detail, physical stamina, and the ability to work efficiently in cold and fast-paced environments as part of a team.
Front Desk Associate
University medical center
Lubbock, US
01.1999 - 07.2010
- Professional and compassionate Front Desk Associate with experience in a large hospital setting, serving as the first point of contact for patients, visitors, and staff. Responsible for greeting and directing individuals, managing appointment scheduling, handling check-ins and check-outs, and processing necessary documentation with accuracy and confidentiality. Skilled in using hospital information systems, answering multi-line phones, and coordinating with medical departments to ensure efficient patient flow while delivering exceptional administrative and customer service support.
Education
Associate's degree - CNA
Vista College
Lubbock, TX08.2015
High school diploma - Basics
Spade high school
Spade, TX05.1993
Skills
- Customer service
- Problem solving
- Proficient in Microsoft office
- Spanish language proficiency
- Cultural awareness
- Excellent communication
- Good Telephone Etiquette
Certification
- First Aid Certification, 11073136, 07/01/23, 07/31/27
- CPR/AED, 01/01/21, 02/28/27
- TABC Certified, 07/01/23, 07/31/26
Languages
Spanish, Fluent
Languages
Spanish
Professional
References
References available upon request.
Timeline
Shuttle Driver
Overton Hotel
06.2024 - 09.2024
PBX Operator
Overton Hotel and Conference Center
06.2024 - 09.2024
Production Worker
Tide Cleaners
07.2023 - 11.2023
Front Desk Clerk
Phillips 66
03.2023 - 07.2023
Team Packer
Shearer's Foods, LLC
05.2021 - 03.2023
Night Auditor
Comfort Inn by Choice Hotels
06.2020 - 11.2021
Shift Supervisor
A&K Delivery and Assembly
12.2016 - 05.2019
Meat Cutter
Cargil Meat Solutions
01.2015 - 11.2016
Front Desk Associate
University medical center
01.1999 - 07.2010
Associate's degree - CNA
Vista College
High school diploma - Basics
Spade high school
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