Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Rebeccah Vanhulle

Grand Rapids

Summary

  • Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
  • Gap in Employment from June 2024-Current, As I have been a stay at home mom.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Optician

Grand Rapids Ophthalmology
06.2023 - 06.2024
  • Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
  • Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
  • Utilized computer-aided design software to create custom eyewear solutions for patients with unique requirements or preferences.
  • Educated clients about lens options and coatings, helping them make informed decisions about their eyewear purchases.
  • Consistently met or exceeded monthly sales targets through proactive client outreach and followups.

Lead Retail Sales Associate

Michaels
11.2022 - 06.2023
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.

Certified Optician

Grand Rapids Ophthalmology
01.2017 - 12.2022
  • Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
  • Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining client trust.
  • Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
  • Maintained a clean and organized workspace that promoted efficiency among employees and contributed to a welcoming atmosphere for clients.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

Optical Manager

Rx Optical
11.2013 - 12.2017
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Explained prescriptions, optical terminology and products to customers.
  • Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.

Sales Department Coordinator

Marshalls
05.2009 - 11.2013
  • Served as a liaison between the department and other internal teams, fostering strong working relationships.
  • Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Associate in Art - Psychology

Grand Rapids Community
Grand Rapids, MI
05.2012

Skills

  • HIPAA compliance
  • Optical dispensing
  • Insurance verification
  • Frame repair
  • Optical measurements
  • Customer service
  • Active listening
  • Optical sales
  • Quick Learner
  • Relationship building
  • Problem resolution

Certification

  • ABOC (American Board of Certification) | August 2014
  • Certified Optician in Michigan. I keep my certification up consistantly with continuing education.

References

  • Whitney, Hawkins, former coworker, 616-600-3956, 2009-08, 2013-11
  • Jon, Visser, former manager, 616-915-1682, 2017-01, 2023-11

Hobbies and Interests

Hiking, camping, jewlery making, reading.

Timeline

Certified Optician

Grand Rapids Ophthalmology
06.2023 - 06.2024

Lead Retail Sales Associate

Michaels
11.2022 - 06.2023

Certified Optician

Grand Rapids Ophthalmology
01.2017 - 12.2022

Optical Manager

Rx Optical
11.2013 - 12.2017

Sales Department Coordinator

Marshalls
05.2009 - 11.2013

Associate in Art - Psychology

Grand Rapids Community

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