Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebeccah Walker

Kissimmee

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Personal Cruise Consultant

Holland America Line
07.2023 - Current
  • Increased client satisfaction by providing personalized cruise recommendations based on individual preferences and travel goals.
  • Developed long-lasting relationships with clients through exceptional customer service and follow-ups, resulting in repeat bookings.
  • Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
  • Achieved high client retention rates by consistently exceeding expectations through tailored vacation planning assistance.
  • Managed a diverse portfolio of clients, assessing individual needs and providing customized solutions for memorable cruise experiences.
  • Contributed to positive team dynamics by sharing insights on new offerings, fostering collaboration among colleagues for improved results.
  • Collaborated with interdepartmental teams to ensure timely and accurate booking processes, leading to seamless guest experiences.
  • Hand-picked to manage all aspects of cruise for President of Holland America Line's VIP guest group.

Insurance Professional

USAA
01.2022 - 06.2023
  • Speaks to average of 15 to 20 Members per day, meeting and exceeding policy issuance goals.
  • Spearheaded Customer Satisfaction Metrics improvement project for team; currently Member Satisfaction for team is rated at 100%!
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Finalized sales and collected necessary deposits.
  • Consulted with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Collected premiums on or before effective date of coverage.
  • Remained impartial in order to advise clients based on circumstances.

Vacation Planner

Walt Disney World Resort
07.2019 - 11.2020
  • Regularly exceeded Annual Pass sales goals by conveying value to Guests.
  • Responded to Guests' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to Guests, which helped build lasting relationships and ensure repeat visits.
  • Responded to Guests' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Provided Guests with best deals and well-researched ticket options appropriate to their vacation visit goals.
  • Maintained currency on park entrance and Annual Pass residency requirements; obtained proof of residency when required.
  • Asked open-ended questions to better ascertain Guest needs and determine best ticket offering for their visit.
  • Resolved financial inconsistencies through collection of outstanding Annual Pass fees, management of refunds, and delivery of ticket documentation.

Logistics Officer

USAF
05.1992 - 06.2019
  • Supervised functional areas of Air Force logistics operations.
  • Defined logistics strategy within Transportation policies and procedures for effective integration of logistics operations
  • Provided support to 3-star General commander and executive staff members.
  • Developed logistical checklists to guide support to base and broader Middle Eastern theater operations.
  • Coordinated mission details and communicated with unit to convey changes.
  • Conducted audits to improve unit, base, and Air Force-wide logistics practices and procedures.
  • Organized unit training operations and managed details when unit move was required.
  • Delivered logistic support to leverage existing resources with cost-effective savings.
  • Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
  • Developed and enforced performance standards and measures for key areas of responsibility.
  • Monitored quotas and forecasts to identify product and equipment shortages.

Recruiter

Coors Brewing Company
02.2001 - 11.2002
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted warm and cold calls to candidates who applied to positions listed on Coors' website or were sourced through online candidate searches.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Maintained filing system of current, prospective and future positions.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Education

Master of Science - Logistics

Air Force Institute of Technology
Ft Dix, NJ
06.2010

Master of Aeronautical Science - Space Studies

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL
06.2007

Bachelor of Science - General Studies

United States Air Force Academy
Colorado Springs
05.1992

Skills

  • Production Goals
  • Consultative Selling Techniques
  • Product Knowledge
  • Customer Service
  • Persuasive Selling
  • Microsoft Office
  • Professional Relationships
  • Warm Outbound Calls
  • Relates with Empathy
  • Active Listening
  • Adaptability and Flexibility
  • Easily Learns New Technology

Accomplishments

    USAA Made for Excellence Award Winner, January 2023

Certification

Certified Project Manager

Timeline

Personal Cruise Consultant

Holland America Line
07.2023 - Current

Insurance Professional

USAA
01.2022 - 06.2023

Vacation Planner

Walt Disney World Resort
07.2019 - 11.2020

Recruiter

Coors Brewing Company
02.2001 - 11.2002

Logistics Officer

USAF
05.1992 - 06.2019

Master of Science - Logistics

Air Force Institute of Technology

Master of Aeronautical Science - Space Studies

Embry-Riddle Aeronautical University - Daytona Beach

Bachelor of Science - General Studies

United States Air Force Academy

Similar Profiles

CREATE PROFILE
Rebeccah Walker