Rebeccah Walker
Kissimmee
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Personal Cruise Consultant
Holland America Line
Seattle, WA / (Remote - Kissimmee, FL)
07.2023 - Current
- Increased client satisfaction by providing personalized cruise recommendations based on individual preferences and travel goals.
- Developed long-lasting relationships with clients through exceptional customer service and follow-ups, resulting in repeat bookings.
- Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
- Achieved high client retention rates by consistently exceeding expectations through tailored vacation planning assistance.
- Managed a diverse portfolio of clients, assessing individual needs and providing customized solutions for memorable cruise experiences.
- Contributed to positive team dynamics by sharing insights on new offerings, fostering collaboration among colleagues for improved results.
- Collaborated with interdepartmental teams to ensure timely and accurate booking processes, leading to seamless guest experiences.
- Hand-picked to manage all aspects of cruise for President of Holland America Line's VIP guest group.
Insurance Professional
USAA
Tampa, FL (Remote)
01.2022 - 06.2023
- Speaks to average of 15 to 20 Members per day, meeting and exceeding policy issuance goals.
- Spearheaded Customer Satisfaction Metrics improvement project for team; currently Member Satisfaction for team is rated at 100%!
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Finalized sales and collected necessary deposits.
- Consulted with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
Vacation Planner
Walt Disney World Resort
Lake Buena Vista, FL
07.2019 - 11.2020
- Regularly exceeded Annual Pass sales goals by conveying value to Guests.
- Responded to Guests' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to Guests, which helped build lasting relationships and ensure repeat visits.
- Responded to Guests' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Provided Guests with best deals and well-researched ticket options appropriate to their vacation visit goals.
- Maintained currency on park entrance and Annual Pass residency requirements; obtained proof of residency when required.
- Asked open-ended questions to better ascertain Guest needs and determine best ticket offering for their visit.
- Resolved financial inconsistencies through collection of outstanding Annual Pass fees, management of refunds, and delivery of ticket documentation.
Logistics Officer
USAF
Worldwide
05.1992 - 06.2019
- Supervised functional areas of Air Force logistics operations.
- Defined logistics strategy within Transportation policies and procedures for effective integration of logistics operations
- Provided support to 3-star General commander and executive staff members.
- Developed logistical checklists to guide support to base and broader Middle Eastern theater operations.
- Coordinated mission details and communicated with unit to convey changes.
- Conducted audits to improve unit, base, and Air Force-wide logistics practices and procedures.
- Organized unit training operations and managed details when unit move was required.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Developed and enforced performance standards and measures for key areas of responsibility.
- Monitored quotas and forecasts to identify product and equipment shortages.
Recruiter
Coors Brewing Company
Shalimar, FL
02.2001 - 11.2002
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted warm and cold calls to candidates who applied to positions listed on Coors' website or were sourced through online candidate searches.
- Developed recruiting strategies to identify qualified candidates and build network.
- Maintained filing system of current, prospective and future positions.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
Master of Science - Logistics
Air Force Institute of Technology
Ft Dix, NJ06.2010
Master of Aeronautical Science - Space Studies
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL06.2007
Bachelor of Science - General Studies
United States Air Force Academy
Colorado Springs05.1992
Skills
- Production Goals
- Consultative Selling Techniques
- Product Knowledge
- Customer Service
- Persuasive Selling
- Microsoft Office
- Professional Relationships
- Warm Outbound Calls
- Relates with Empathy
- Active Listening
- Adaptability and Flexibility
- Easily Learns New Technology
Accomplishments
USAA Made for Excellence Award Winner, January 2023
Certification
Certified Project Manager
Timeline
Personal Cruise Consultant
Holland America Line
07.2023 - Current
Insurance Professional
USAA
01.2022 - 06.2023
Vacation Planner
Walt Disney World Resort
07.2019 - 11.2020
Recruiter
Coors Brewing Company
02.2001 - 11.2002
Logistics Officer
USAF
05.1992 - 06.2019
Master of Science - Logistics
Air Force Institute of Technology
Master of Aeronautical Science - Space Studies
Embry-Riddle Aeronautical University - Daytona Beach
Bachelor of Science - General Studies
United States Air Force Academy