Summary
Overview
Work History
Education
Timeline
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Rebecca J. Jones

Menifee,CA

Summary

To Whom This May Concern, Thank you for reviewing my application. I will be relocating to previous residence in Menifee, California on September 29th, 2023 or upon approval for job occupation. Highly motivated and extremely organized with a talent for assisting guests in general services such as appointment scheduling, check-out and check-in process, authorization approvals and more. Qualified to multi-task in many different areas of receptionist duties with a specialty in conflict resolution. Knowledgeable in customer service, time management and effective planning. Skilled at handling appointments, phone duties and company correspondence. Specializing in balancing many different tasks at once. Professional receptionist adept at administrative support and customer service objectives. Brings 6 years of experience from a school-based background and 7 years’ experience managing fast-paced, patient services operations. Strong planning, problem solving and communication skills. High-energy for possessing strong knowledge of the hospitality field and exceptional customer service skills. Currently achieving education with California Baptist University for Health Care Administration and Human Resources. Enthusiastic, Friendly, and personable demeanor with a knack for organization and efficiency. Thank you for your time and consideration, Objective Education To acquire the available position at your establishment of interest.

Overview

13
13
years of professional experience

Work History

Patient Services Representative

The Vancouver Clinic
11.2022 - Current
  • Responsibilities include welcoming and greeting patients and their families
  • Collecting co-pays at the time of service
  • Obtaining and completing insurance information
  • Providing additional service to answer incoming calls from the call center
  • Assisting in scheduling new and existing appointments for new and existing patients
  • Designating referral triage
  • Other duties as assigned such as training and assisting clinical staff with clerical workflow.

Scheduler

West Coast Spine Restoration Center
06.2019 - 11.2023
  • Scheduling evaluations for all new patients at both facilities
  • Inputting new referrals that are proceeded into our system
  • Verifying patient’s insurances daily/monthly
  • Following up with physician offices regarding updates regarding patient care, demographic information, clinical information regarding patient’s diagnosis
  • Obtaining authorization approvals
  • Facilitating as Supervisor when Supervisor is out of the office for Scheduling Department
  • Monitoring scheduling for any revisions
  • Following guidelines to policies within the company
  • Providing excellent customer service
  • Delegating time into multiple areas if needed.

Front Desk Receptionist

Hematology Oncology Associates
07.2017 - 04.2019
  • Scheduled and confirmed appointments for new and established patients
  • Answered phones and performed clerical office functions
  • Assisting the Supervisor in training new employees
  • Delivered a friendly atmosphere with presentation and greetings
  • Managed clerical needs of company employees, including copying, faxing and file management
  • Sorted and distributed business correspondence to correct department or staff member
  • Provided bookkeeping of important files
  • Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Verifying patient’s insurances daily/monthly
  • Managed daily office operations and equipment maintenance
  • Handled money for customers and visitors.

Front Desk Receptionist

Coast Dental and Orthodontics
12.2016 - 07.2017
  • Proficient in Dentrix/EagleSoft database
  • Scheduled new, emergency, and established patients for immediate assistance
  • Answered incoming phone calls efficiently and corresponded daily by email throughout the practice
  • Solved minor customer issues and ensured that any major problems were immediately escalated to the Office Manager
  • Reviewed daily planned schedule with staff members in the morning meetings
  • Confirmed transactional data at the End of Day and End of Month duties in addition to handling money for customers and visitors
  • Upload and file patient's secured x-rays and important documents including insurance cards, new patient paperwork etc
  • Verifying patient’s insurances daily/monthly
  • Delivered a friendly atmosphere with presentation and greetings.

Business Assistant

South East Dental
04.2016 - 12.2016
  • Proficient in Dentrix/ Eagle soft database
  • Scheduled new, emergency, and established patients for immediate assistance
  • Answered incoming phone calls efficiently and corresponded daily by email throughout the practice
  • Provided bookkeeping of important files
  • Solved minor customer issues and ensured that any major problems were immediately escalated to the Office Manager
  • Reviewed daily planned schedule with staff members in the morning meetings
  • Confirmed transactional data at the End of Day and End of Month duties in addition to handling money for customers and visitors
  • Upload and file patient's secured x-rays and important documents including insurance cards, new patient paperwork and etc
  • Delivered a friendly atmosphere with presentation and greetings.

Activity Leader

Freedom Shores Elementary
08.2015 - 04.2016
  • Maintaining the job responsibilities of the After School Program daily
  • Financially dependable with accounts for the parents/ guardians of the children
  • Trained in EZCare2 software management
  • Providing a safe environment for all children attending the school and after school program.

Activity Leader

Panther Run Elementary
12.2012 - 08.2014
  • Providing a safe and well-suited environment for the children in after school program with creative tasks and lesson plans for daily activities
  • Taking on the office responsibilities for payments, parental consent, etc.

Elementary Certified Counselor

Discovery Key
04.2011 - 02.2014
  • Providing guidance, awareness, and safety for the children in the program
  • Assisting students in homework and other activities.

Education

Bachelor’s degree - Human Resources/Health Care Management

California Baptist University

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Mount San Jacinto College
2021

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Palm Beach State College
2012

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Palm Beach Central High School
2010

Timeline

Patient Services Representative

The Vancouver Clinic
11.2022 - Current

Scheduler

West Coast Spine Restoration Center
06.2019 - 11.2023

Front Desk Receptionist

Hematology Oncology Associates
07.2017 - 04.2019

Front Desk Receptionist

Coast Dental and Orthodontics
12.2016 - 07.2017

Business Assistant

South East Dental
04.2016 - 12.2016

Activity Leader

Freedom Shores Elementary
08.2015 - 04.2016

Activity Leader

Panther Run Elementary
12.2012 - 08.2014

Elementary Certified Counselor

Discovery Key
04.2011 - 02.2014

Bachelor’s degree - Human Resources/Health Care Management

California Baptist University

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Mount San Jacinto College

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Palm Beach State College

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Palm Beach Central High School
Rebecca J. Jones