To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Courtroom Clerk II
Kings County Superior Court
08.2021 - Current
Captured spoken dialogue using video and audio recording devices and covered microphones.
Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
Contributed to the integrity of the justice system through diligent execution of administrative duties, including case management, docketing, and recordkeeping.
Maintained a professional courtroom environment to facilitate smooth proceedings by effectively managing logistics and addressing any issues that arose during trials.
Answered telephone calls, took messages and transferred calls to appropriate colleagues.
Examined legal documents submitted to courts for adherence to laws and court procedures.
Streamlined administrative tasks for judges by conducting research on legal matters, drafting correspondence, and managing calendars.
Improved communication between court staff and attorneys by promptly distributing necessary paperwork and providing regular updates on case statuses.
Optimized workflow for court personnel through effective coordination with bailiffs, attorneys, witnesses, jurors, and other stakeholders.
Safeguarded sensitive information with meticulous record-keeping practices, ensuring the confidentiality of all court-related data.
Contributed to the fair administration of justice by diligently processing court orders, warrants, and judgments according to established protocols.
Ensured timely submission of required court documents to relevant parties, contributing to a smoother legal process.
Probation Correction Officer I
Tulare County Probation Department
12.2020 - 08.2021
Conducted risk assessments on individuals under supervision, identifying factors contributing to potential reoffending behaviors.
Enhanced public safety through diligent supervision of high-risk sex offenders and gang members.
Facilitated cognitive-behavioral therapy groups, promoting positive behavior change among participants.
Developed strong working relationships with law enforcement agencies for effective collaboration on cases involving high-risk offenders.
Provided crisis intervention services when needed, connecting individuals under supervision with appropriate mental health resources.
Testified effectively in court hearings, presenting factual information regarding probationers'' compliance or noncompliance with supervision conditions.
Managed caseloads efficiently, prioritizing tasks based on risk level and time-sensitive requirements.
Mentored new Probation Corrections Officers, sharing best practices gleaned from years of experience in the field.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Completed intake paperwork, fingerprints, and searches.
Observed behavior of residents individually and in groups.
Eligibility Worker II
Kings County Human Services Agency
11.2018 - 12.2020
Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
Interviewed applicants and explained scope of different available benefits.
Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
Scheduled appointments with applicants to gather information and explain benefits processes.
Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
Increased efficiency within the department by creating detailed procedural manuals that outlined best practices for daily tasks such as interviewing clients, processing applications, and conducting follow-ups on cases under review.
Communicated with people from various cultures and backgrounds on application process.
Resolved discrepancies with client applications to verify eligibility.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Office Assistant II
Kings County Human Services Agency
05.2016 - 11.2018
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Increased customer satisfaction by providing professional and courteous front desk support.
Contributed to a positive work environment by fostering open communication among colleagues.
Collaborated with various departments to complete assigned tasks.
Input data into spreadsheets and databases.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Coordinated and scheduled meetings and appointments.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.