Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Jean Poe

Oklahoma City,OK

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Head Clinical Technician

Oculoplastic Surgeons of Oklahoma
11.2018 - Current
  • Conducted comprehensive patient assessments, gathering medical histories, and presenting symptoms for accurate diagnosis.
  • Improved patient satisfaction with compassionate bedside manner and clear communication skills.
  • Maintained inventory of all clinic supplies, ensuring availability of necessary materials for daily operations.
  • Increased efficiency of clinical workflows by promptly responding to all providers orders and prioritizing tasks appropriately.
  • Provided essential support to 3 physicians and 2 physicians assistants during examinations, treatments, and surgical procedures.
  • Optimized patient flow in outpatient clinics by scheduling and managing appointments effectively.
  • Troubleshot problems with equipment and recalibrated devices or contacted the proper outsource.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Make sure all labs have been requested, sent off and all results have been received.
  • Answer multi-line telephones, assist with collecting payments, setting up appointments and scheduling/sending referrals.
  • Assist with medical record requests for patients, clinics and insurance companies for payment.
  • Assisted in the training of new Clinical Technicians, Front Desk and Check out through mentorship and demonstrating best practices in clinical settings.

Front Desk Receptionist

Oculoplastic Surgeons of Oklahoma
11.2017 - 11.2018
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected copays, patient balances and payments for in-office procedures.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Responded effectively to requests for multiple medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Supported clinical staff and all providers by promptly providing accurate patient information upon request.
  • Pulled patient charts for all 5 providers to prepare for appointments.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Prepared and processed patient referrals and transfer requests.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Bank Sales Associate

IBC Bank
Edmond, OK
03.2017 - 11.2017
  • Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
  • Streamlined banking processes for improved efficiency and reduced wait times.
  • Managed daily banking operations, ensuring compliance with federal regulations and internal policies.
  • Fostered trust with clients through strict adherence to banking confidentiality standards and practices.
  • Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
  • Streamlined the account opening process for electronic banking customers, improving efficiency and reducing errors.
  • Participated in corporate training programs to continuously develop professional skills relevant to banking industry.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Collaborated with other banking staff to deliver exceptional customer service across all channels.
  • Consistently met sales targets through proactive cross-selling of banking products and services.
  • Improved operational efficiency by cross-training in multiple areas of banking services expertise.
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.

Department Manager

Dillard's Department Store
Oklahoma City, OK
07.2008 - 11.2009
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Counter Manager

Dillard's Department Store
02.2007 - 07.2008
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Achieved sales goals through effective communication and demonstration of products.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Performed daily department re-merchandising, price markdowns, and merchandise transfers.
  • Budgeted, audited, and balanced cash handlings to secure cash drawer.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Associate

Dillard's Department Store
08.2006 - 01.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Medical Assisting

Olympic College
Bremerton, WA

Skills

  • Efficient data tracking
  • Collaborative teamwork
  • Organizational time strategies
  • Detail-oriented approach
  • Strategic issue resolution
  • Simultaneous task management
  • Consistent reliability
  • Responsive to new challenges
  • Experienced in medical terminology
  • Employee training
  • Quickly learns and applies new skills
  • Patient support

Timeline

Head Clinical Technician

Oculoplastic Surgeons of Oklahoma
11.2018 - Current

Front Desk Receptionist

Oculoplastic Surgeons of Oklahoma
11.2017 - 11.2018

Bank Sales Associate

IBC Bank
03.2017 - 11.2017

Department Manager

Dillard's Department Store
07.2008 - 11.2009

Counter Manager

Dillard's Department Store
02.2007 - 07.2008

Sales Associate

Dillard's Department Store
08.2006 - 01.2007

Medical Assisting

Olympic College

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