Rebecca L. Hall

• Compose grammatically correct, clear and concise email responses to reflect company tone and style
• Conduct pre-screening interviews with job applicants to obtain information on work history, education or job skills
• Inform job applicants of duties and responsibilities, compensation and benefits
• Schedule phone, video and in-person interviews for Recruiters and Hiring Managers
• Manage the offer process, including creating and routing offer letters for approval
• Coordinate background checks and drug screening processes
• Maneuver through various systems to provide candidates with prompt, courteous and accurate information
• Provide other administrative support to recruiters as needed
• Maintain and update organizational charts and team workload trackers
• Participate in internal training programs to expand knowledge and support multiple clients
• Develop and coordinate trainings to help new employees learn company procedures and job tasks
• Provide constructive feedback and collaborate with managers to improve systems and processes
• Share feedback with team and offer suggestions for customer experience improvements
• Develop spreadsheets to track project progress and other related data.
• Provide leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
• Develop strategies to increase team productivity and improve customer service levels.

Created a retail company from scratch to provide multiple products/services Job duties include, but not limited to:

• Bookkeeping
• Data entry
• Handle set budget
• Source/order supplies
• Organize supplies/products
• Design and hand-make products
• Maintain inventory of shipping materials and supplies.
• Manage/promote business on social media platforms to maximize brand identity and generate revenue.
• Research market trends and located target audiences to increase revenue and company scope.
• Engage in conversation with customers to understand needs, resolve issues and answer product questions.
• Confer with customers by telephone, email or in person to provide information about products or services and take orders.
• Check customer orders, labeling and documentation prior to shipment to avoid delays.
• Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
• Collect deposits and payments.
• Adjust bills and refunded money to resolve customers' service or billing complaints.
• Strengthen customer retention by offering discount options.
• Create and print shipping labels
• Ship products
• Set up and host craft fair booths

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Taking customer phone calls
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Taking customer orders
• Ordering products/supplies
• Restocking product to floor/shelves
• Mod changes & resets
• Managing inventory
• Training other associates
• Organizing work product for easier workflow
• Cake decorating
• Bread baking
• Slicing cheese & deli meats
• Maintaining backroom freezer
• Heavy lifting

• Job duties included, but not limited to:
• Managing price changes
• Maintaining inventory count
• Answer phone calls
• Organizing shelves/product
• Customer service
• Assisting customers
• Cashier
• Resetting mods
• Heavy lifting
• Fork truck use