Summary
Overview
Work History
Education
Skills
Timeline
Manager

Rebecca L Lavery

Summit,MO

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes.

Overview

23
23
years of professional experience

Work History

Senior Analyst

  • For a PC Deployment of 1000 new hardware items
  • Hardware reconciliation for thousands of hardware
  • Updating and maintaining inventory database for over 5000 pieces of hardware
  • Technically experienced in setup, installation, troubleshooting, and maintenance of desktop PC's and peripherals, both stand alone and networked, on-site and for remote locations
  • Providing first tier customer support in Microsoft Active Directory, Outlook/Exchange, and file and print servers
  • Technically experienced in setup, installation, troubleshooting, re-loading and upgrades for a large variety of software products and applications for on-site and remote locations
  • Assisting COTR with daily tasks and special assignments
  • Highly experienced in customer relations, interfacing, support and services in Help Desk environment
  • Proven ability to work well in a team environment
  • Excellent communication and problem solving skills
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offering advice and assistance to customers, paying attention to special needs or wants
  • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

OWNER/OPERATOR

Moms With Mops LLC
LEE'S SUMMIT, MO
04.2015 - Current
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
  • Prepared itemized statements and bills and invoices, recording amounts due for purchases or services rendered
  • Contributed to team success by completing jobs quickly and accurately
  • Managed day-to-day business operations
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Optimized team hiring, training and performance
  • Maintained up-to-date administrative records to monitor operational conditions.

SENIOR INFORMATION TECHNOLOGY TECHNICIAN, •PROJECT COORDINATOR

Anadarko
Kansas City, MO
10.2006 - 07.2010

SENIOR HELPDESK TECHNICIAN

USDA-Ciber Inc-EDS-NSR
Kansas City, MO
09.1994 - 10.2006
  • Providing PC hardware, software and customer support
  • Providing first-tier customer support in Microsoft Active Directory, Outlook/Exchange, and file and print servers
  • Project Coordinator for a PC Deployment of 600
  • Technical telephone and on-site support for a variety of software, hardware, printers, and laptops
  • Assisting government COTR with technical and administrative duties
  • Coordinating multiple special team projects
  • Preparing and organizing key elements for new employees including training, documentation, and orientation
  • Assisting Task Leader with weekly reports and daily tasks
  • Providing backup supervision to a team of ten members
  • Responsible for ordering and receiving supplies, as well as hardware transfer from the warehouse

Education

Certificate of Excellence - Privacy Certificate of Excellence - Security Literacy and Basics -

Skills

  • Verbal and Written Communication
  • Billing and Invoicing
  • Billing Data Verification
  • Invoice Documentation Management
  • Equipment Monitoring and Troubleshooting
  • Statement Distribution
  • Information Ordering
  • Value Estimation
  • Categorizing and Classification
  • Financial Documentation
  • Work Planning and Prioritization
  • Conflict Resolution
  • Decision Making
  • Work Coordination Discrepancy Resolution

Timeline

OWNER/OPERATOR

Moms With Mops LLC
04.2015 - Current

SENIOR INFORMATION TECHNOLOGY TECHNICIAN, •PROJECT COORDINATOR

Anadarko
10.2006 - 07.2010

SENIOR HELPDESK TECHNICIAN

USDA-Ciber Inc-EDS-NSR
09.1994 - 10.2006

Senior Analyst

Certificate of Excellence - Privacy Certificate of Excellence - Security Literacy and Basics -

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Rebecca L Lavery