Rebecca M. Bartoszek
Customer service professional with 14+ years of experience in hospitality, front-desk operations, and team leadership, seeking a part-time Customer Service Agent position with Southwest Airlines. Experienced in assisting customers, resolving concerns, processing payments accurately, and managing competing priorities in fast-paced environments. Brings clear communication, a welcoming approach, and strong teamwork skills.
Work History
Shift Leader, Bartender & Server
9 Years 4 Months• Provide friendly, accurate, and efficient customer service while assisting guests through their visit.
• Serve as front-of-house lead when owners are away, supporting staff and daily operations as needed.
• Handle opening and closing responsibilities, including counting, reconciling, and depositing cash.
• Answer customer questions, address concerns, and help resolve issues while remaining calm and professional.
• Use computer and phone systems to support daily operations, orders, and customer service.
Server
1 Year 1 Month• Delivered prompt, accurate, and welcoming service in a busy restaurant environment.
• Answered customer questions and used computer and phone systems as part of daily service.
• Worked collaboratively with team members while maintaining professional service standards.
Front Desk & Operations Manager
5 Years 7 Months• Welcomed and assisted members at the front desk, answered questions, addressed concerns, and resolved issues.
• Enrolled new members and renewed memberships while providing clear, professional customer service.
• Accepted member payments, updated billing information, and assisted with financial questions.
• Managed daily revenue records, including payments, delinquent accounts, and front-desk sales.
• Oversaw front-desk staff and provided guidance and assistance to support smooth daily operations.