Rebecca Polley Bouadi
Herndon,VA
Summary
Driven Customer Service Cashier with proven expertise in guest services and customer complaint resolution, honed at a fast-paced retail environment. Excelled in maintaining high customer satisfaction, achieving a 20% increase in cross-selling products. Skilled in check processing and possesses strong communication abilities, ensuring efficient and positive shopping experiences for all customers.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Shopping Mall
11.2023 - 08.2024
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Skills
- Guest Services
- Customer Service
- Check processing
- Customer Complaint Resolution
- Good math skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- Basic PC knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Cashier
Shopping Mall
11.2023 - 08.2024
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