Rebecca R. Hawkes
Abbottstown,PA
Summary
Highly motivated individual excelling in customer service. Always willing to learn something new. Dedicated to solving any immediate or forthcoming issues that may arise within the workplace.
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
14
14
years of professional experience
Work History
Care Coordinator/Office Manager's Assistant
Faithful At Home Care (formerly Caring Matters)
Mechanicsburg, PA
09.2021 - 03.2022
- Selecting and assigning caregivers to cases and coordinating the delivery of care.
- Ongoing communication with caregivers, clients, and other professionals.
- Supervision and oversight of assigned caregivers providing the services.
- Maintenance of caseload, including ongoing scheduling, confirmation of shifts, tracking and managing all service issues or concerns that may arise.
- Maintaining scheduling system with accurate and current information, including documentation regarding client services.
- Reporting daily and weekly performance metrics.
- Participate with the on-call rotation.
- Daily finalization of completed shifts.
- Participation and provide the training for new employees.
- Send termination information of direct care workers to the HR department.
- Monitor and compile list of office supplies and other required equipment.
- Assure compliance with all company policies and procedures.
Scheduler/ODP Specialist
Faithful At Home Care (formerly Caring Matters)
Mechanicsburg, PA
06.2021 - 09.2021
- Monitor and fill all open shifts with appropriate caregivers.
- Communicate with caregivers to assign shifts.
- Document review of consumer care plans with any new caregivers.
- Read/understand service authorizations.
- Prepare caregivers for assigned shifts and familiarize them with specific consumer needs.
- Build relationships with caregivers to determine the best match for consumers.
- Make sure all caregivers activities are noted in the Clear Care system.
- Ensure all consumer hours are covered per their authorized service plan.
- Participate in the on-call after hours rotation.
- Understand all aspects of the Clear Care system.
- Read/understand ISP's.
- Track and monitor all ODP trainings for caregivers to ensure compliance with state regulations.
- Tracking and follow up of daily progress notes from caregivers.
ODP Program Liason
Faithful At Home Care (formerly Caring Matters)
Chambersburg, PA
09.2019 - 06.2021
- Supervise largest home within the company serving as a "bridge" between Faithful at Home Care and all consumers and caregivers to ensure open communication, quality, and quantity of care and the resolution of potential conflicts.
- Assist the ODP department as assistant between Faithful at Home Care, caregivers, support coordinators, and ODP consumers. Support will be in the area of data collection, data audit, and information delivery.
- Training of new caregivers on ISP plans, attending consumer meetings, and making sure we are in compliance with all mandated state regulations.
- Collect daily progress notes from all individuals and assure proper delivery to the Director of the Intellectual Disabilities Program.
- Report any and all incidents to the Director of the Intellectual Disabilities Program immediately and provide all necessary documentation (i.e. falls, injuries. critical incidents, hospitalizations, abuse, or any service interruptions, etc.).
- Back up the Director of the Intellectual Disabilities Program on any miscellaneous.
Assistant to the Director of Operations
Caring Matters Home Care
Gettysburg, PA
09.2016 - 09.2019
- Assist the Director in marketing in the community as a liaison to work with service coordinator agencies, hospitals, doctor offices, etc. to generate referrals
- Meet with potential clients and families to educate on services and complete necessary paperwork
- Enter new client referrals into the system and work with scheduling/HR to obtain consistent coverage
- Prepare and submit utilization reports
- Telephone triage
- Electronic scheduling
- Insurance referrals and authorization
- General office procedures
- Records control management
Small Business Owner
Clean Sweep Cleaning Services
New Oxford, Pennsylvania
04.2008 - 10.2016
- Met with potential clients and discussed their housekeeping needs
- Prepared a schedule with the client to accommodate their needs
- Maintained and followed through with the requested schedule
Education
High School Diploma -
New Oxford Senior High School
New Oxford, PA1994
Skills
- Multi-tasker
- Self-motivated
- Dependable
- Excellent attention to detail
- Work well with others
- Great communication skills
- Basic computer skills
- Patient care documentation
- Care plan development
- Care plan meetings
- Personal care needs
Timeline
Care Coordinator/Office Manager's Assistant
Faithful At Home Care (formerly Caring Matters)
09.2021 - 03.2022
Scheduler/ODP Specialist
Faithful At Home Care (formerly Caring Matters)
06.2021 - 09.2021
ODP Program Liason
Faithful At Home Care (formerly Caring Matters)
09.2019 - 06.2021
Assistant to the Director of Operations
Caring Matters Home Care
09.2016 - 09.2019
Small Business Owner
Clean Sweep Cleaning Services
04.2008 - 10.2016
High School Diploma -
New Oxford Senior High School
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