Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca R Henry

Selma,TX

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Virtual Customer Service Specialist

D&R Ironworks
San Antonio, Texas
01.2022 - Current
  • Assist customers in making payments on accounts and setting up
    payment plans.
  • Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Sales and Customer Service Virtual Rep (Temp)

J Crew Customer Service And Distribution Center
San Antonio, TX
09.2020 - 12.2021
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Generated quotes, processed payments and documented customer communications.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Produced sales documents, finalized deals and filed records.

Virtual Assistant With Southwest Vacations

Working Solutions Inc.
San Antonio, TX
09.2019 - 09.2020
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Exceeded service goals while leveraging customer service, sales and employee management best practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Processed customer account changes, using RezAgent.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Property Management

R&R Construction
Watford City, ND
05.2013 - 08.2018
  • Responsible for maintaining a 25 unit residential community
  • Maintained all landscaping, sewer system and overseeing of various Improvement projects
  • Responsible for all payroll, A/R, A/P and insurance
  • Maintained current tenant records, leases and evictions
  • Overseeing maintenance of all units
  • Hiring of all new employees.

Education

Associate of Science - Medical Coding And Billing

University of Texas
San Antonio, Texas
2022

Skills

  • Extensive work from home / remote customer service experience
  • Communication, organization, and multi-tasking
  • Typing: 60 wpm, ten-key, Microsoft Word and Office, Excel, Quicken
  • Flexible schedule, critical thinking, and reliable
  • Communication and conflict resolution
  • Calm and professional under pressure
  • Creative problem solving and understanding customer needs

Timeline

Virtual Customer Service Specialist

D&R Ironworks
01.2022 - Current

Sales and Customer Service Virtual Rep (Temp)

J Crew Customer Service And Distribution Center
09.2020 - 12.2021

Virtual Assistant With Southwest Vacations

Working Solutions Inc.
09.2019 - 09.2020

Property Management

R&R Construction
05.2013 - 08.2018

Associate of Science - Medical Coding And Billing

University of Texas

Similar Profiles

CREATE PROFILE
Rebecca R Henry