Rebecca Rainbolt Salley
Lakewood,CO
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Representative
TurboTax
Lakewood , CO
02.2023 - 05.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Improved overall efficiency 35% by anticipating needs and providing outstanding support.
CEO
Dazzling Cleans LLC
Lakewood , CO
10.2016 - 08.2021
- Improved business profits by 92% through strategic updates to processes, procedures and team makeup.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Led operational oversight and budgetary supervision for 16Newly Constructed Homes.
- Saved 15 Clients for a Former Boss!
- Trained 22 girls on correct cleaning protocols and taught them time saving tools!
- 13 years of Experience!
- 8 years of Team leadership/ Management Experience!
- Saved previous bosses an average of $100/ month in inventory costs!
Customer Service Representative Specialist
Amico Corporation
Denver, CO
07.2013 - 09.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Scheduled consultations for 45 potential customers.
- Collected Application Fees/Security Deposits/Rent payments from clients and updated account balances.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Service Specialist
EchoStar
Englewood, CO
07.2011 - 03.2013
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recorded product or service failure complaints and notified appropriate departments.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Developed customer service improvement initiatives to decrease customer wait times.
Education
Bachelor's - Creative Writing
Full Sail University
Winter Park, FL09.2025
Associate In Art - Visual And Performing Arts
Red Rocks Community College
Lakewood05.2012
Diploma - General Studies
Hewitt-Trussville High School
Trussville, AL05.1997
Skills
- Microsoft PowerPoint
- Lotus Notes
- Sales Expertise
- Microsoft Excel
- Customer Relations
- Staff Training
- Business Development Understanding
- Report Preparation
- Report Creation
- Microsoft Word
- Active Listening
- Credit Card Payment Processing
- Account Management
- Typing Proficiency
- Conflict Resolution
- POS Systems Expertise
- Training Development Aptitude
- Critical Thinking
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Quality Control
- Brand Representation
- Stock Management
- Multi-Line Telephone Operation
Timeline
Remote Customer Service Representative
TurboTax
02.2023 - 05.2023
CEO
Dazzling Cleans LLC
10.2016 - 08.2021
Customer Service Representative Specialist
Amico Corporation
07.2013 - 09.2016
Customer Service Specialist
EchoStar
07.2011 - 03.2013
Bachelor's - Creative Writing
Full Sail University
Associate In Art - Visual And Performing Arts
Red Rocks Community College
Diploma - General Studies
Hewitt-Trussville High School