Rebecca Ramos Novoa
allen,tx
Summary
Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
Torrid
Allen, United States
03.2021 - 06.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed sales and gross profit report to assess company efficiency.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Jewelry Lead
Macy's
Montebello, California
10.2019 - 11.2020
- Encouraged each sales associate to reach goals implemented for department
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Monitored sales team performance and provited constructive feedback
- Upsold warranties and purchase add-ons to cutomers to drive sales revenues and schieve sale goals
- Opened and closed department independently when needed which consisted of counting of merchandise as well as closing registers
- Worked with clients to design unique pieces, communicating effectively establish vision an specifications
- Recruited, managed and motivated team to give every guest positive and memorable experiences
- Reported project results to store manager as well as higher corporate officials
- Had daily meeting with managers to improve store quality and make store goals
- Provided exceptional customer service to foster client loyalty and satisfaction
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Served customers with knowledgable, friendly support at every stage of shopping and purchasing
- Handled any customer issues no matter what department
- Helped other departments in store when nessesary which included clothing, shoes, cutomer service, and curb side pick-up
- Due to unforseen circumstances also took over position of clerical while continuing my lead duties
- Clericals job included keeping record of every fine jewelry piece that came into the store as well as out
- As well as handling repairs/damages and sending out online-orders.
Manager
Newants
Montebello, California
06.2018 - 08.2019
- Met with each associate to establish realistic sales goals for the month
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies
- Immediately addressed issues with customers so that they could be successfully resolved
- Stocked and replenished merchandise according to store merchandising layouts
- Educated customers about the brand to incite excitement about the company's mission and values
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Processed cash and credit payments rapidly and accurately.
Sales Floor Supervisor
Toys 'R' Us
montebello, ca
09.2014 - 03.2018
- Seasonal that was hired for excellent customer service and meeting goals
- (credit cards, rewards cards, and warranties)
- Promoted to customer service and excelled in managing guest issues, returns, exchanges and employyes breaks and lunches
- Summer of 2016 was promoted to floor supervisor responsible for for goals and maintaining a clean and safe environment for guests
- Employee of the month 4 times
- Receiving the most positive surveys in store
- Event cordinator in charge of all events including birthdays,seasonal,and sponsored events
- Being highest rated coordinator in California
- Contacted other store locations to determine merchandise availabilty
- Mentored new sales associated to contribute to the store's positive culture.
Skills
- Customer service verbal and written communication skilled problem solver
- People-oriented motivated team player excellent work ethic
- Detail-oriented quick learner active listening skills
- Exceptional time management skills consistently meets sales goals retail merchandising experience
- Exceptional communication skills
- Management Training
- Policy Development and Enforcement
- Hiring and Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Store Organization
- Attention to Detail
Education
Associate of Science - Psychology
Collin College
11.2021 - Current
Timeline
Associate of Science - Psychology
Collin College
11.2021 - Current
Assistant Store Manager
Torrid
03.2021 - 06.2022
Jewelry Lead
Macy's
10.2019 - 11.2020
Manager
Newants
06.2018 - 08.2019
Sales Floor Supervisor
Toys 'R' Us
09.2014 - 03.2018
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