Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Ramos Novoa

allen

Summary

Sales professional with track record of driving team performance and exceeding targets. Skilled in strategic planning, relationship management, and sales tactics. Strong focus on team collaboration and adapting to changing business needs. Known for reliability and achieving results.

Overview

11
11
years of professional experience

Work History

Specialty Sales Team Lead

Target
07.2022 - Current
  • Led sales team in achieving quarterly targets through effective strategy development and execution.
  • Mentored junior sales representatives to enhance performance and customer engagement skills.
  • Cultivated strong relationships with key clients, resulting in increased customer loyalty and retention rates.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Collaborated with cross-functional teams to develop comprehensive sales plans that aligned with overall company objectives.
  • Identified and acted on growth opportunities and development options for business.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Assistant Store Manager

Torrid
03.2021 - 06.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Jewelry Lead

Macy's
10.2019 - 11.2020
  • Encouraged each sales associate to reach goals implemented for department
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
  • Monitored sales team performance and provited constructive feedback
  • Upsold warranties and purchase add-ons to cutomers to drive sales revenues and schieve sale goals
  • Opened and closed department independently when needed which consisted of counting of merchandise as well as closing registers
  • Worked with clients to design unique pieces, communicating effectively establish vision an specifications
  • Recruited, managed and motivated team to give every guest positive and memorable experiences
  • Reported project results to store manager as well as higher corporate officials
  • Had daily meeting with managers to improve store quality and make store goals
  • Provided exceptional customer service to foster client loyalty and satisfaction
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
  • Served customers with knowledgable, friendly support at every stage of shopping and purchasing
  • Handled any customer issues no matter what department
  • Helped other departments in store when nessesary which included clothing, shoes, cutomer service, and curb side pick-up
  • Due to unforseen circumstances also took over position of clerical while continuing my lead duties
  • Clericals job included keeping record of every fine jewelry piece that came into the store as well as out
  • As well as handling repairs/damages and sending out online-orders.

Manager

Newants
06.2018 - 08.2019
  • Met with each associate to establish realistic sales goals for the month
  • Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies
  • Immediately addressed issues with customers so that they could be successfully resolved
  • Stocked and replenished merchandise according to store merchandising layouts
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Processed cash and credit payments rapidly and accurately.

Sales Floor Supervisor

Toys 'R' Us
09.2014 - 03.2018
  • Seasonal that was hired for excellent customer service and meeting goals
  • (credit cards, rewards cards, and warranties)
  • Promoted to customer service and excelled in managing guest issues, returns, exchanges and employyes breaks and lunches
  • Summer of 2016 was promoted to floor supervisor responsible for for goals and maintaining a clean and safe environment for guests
  • Employee of the month 4 times
  • Receiving the most positive surveys in store
  • Event cordinator in charge of all events including birthdays,seasonal,and sponsored events
  • Being highest rated coordinator in California
  • Contacted other store locations to determine merchandise availabilty
  • Mentored new sales associated to contribute to the store's positive culture.

Education

High School Diploma -

SCHURR HIGH SCHOOL
Montebello, CA
01-2014

Skills

  • Customer service verbal and written communication skilled problem solver
  • People-oriented motivated team player excellent work ethic
  • Detail-oriented quick learner active listening skills
  • Exceptional time management skills consistently meets sales goals retail merchandising experience
  • Exceptional communication skills
  • Management Training
  • Policy Development and Enforcement
  • Work Planning and Prioritization
  • Attention to Detail
  • Team management
  • Sales presentations
  • Cross-selling strategies

Timeline

Specialty Sales Team Lead

Target
07.2022 - Current

Assistant Store Manager

Torrid
03.2021 - 06.2022

Jewelry Lead

Macy's
10.2019 - 11.2020

Manager

Newants
06.2018 - 08.2019

Sales Floor Supervisor

Toys 'R' Us
09.2014 - 03.2018

High School Diploma -

SCHURR HIGH SCHOOL

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