Rebecca (Ren) Nelson
Merchandising Operations Specialist
Grand Rapids,MI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Merchandising Operations Specialist
Petco
01.2023 - Current
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
Guest Experience Specialist
Petco
04.2021 - 01.2023
- Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
- Enhanced operational efficiency by proactively identifying areas for process improvement within the department.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
Assembler then Machine Operator
Oliver Healthcare Packaging
10.2016 - 06.2020
- Worked with a team to assure quality product for medical grade packaging
- Helped the machine operators with cleaning as needed and alerted them to any issues that arose from the machine
- When I was promoted to Machine Operator, I worked on a machine called a Diecutter
- The machine would cut individual sheets and it was my job to maintain the machine and be sure that the cut matched whatever project I was working on
- I conducted a monthly deep clean of the machine where parts had to be taken out and replaced
- I was taught how to use another machine called the guillotine which I used to cut the sheets if they were all different lengths.
Assembler
Amway through Manpower
12.2014 - 10.2016
- Through extensive teamwork, I aided in putting together water filters
- I also made sure that the different stations were stocked up so the assembly line would run smoothly
- When I was transferred to the cosmetics department, I would help with maintaining the integrity of the machine and once again, making sure every station was stocked so the assembly line would run smoothly.
- Increased production efficiency by assembling components quickly and accurately.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
Education
High School Diploma -
Rockford High School
Rockford, MI 09.2011 - 05.2014
Skills
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Timeline
Merchandising Operations Specialist
Petco
01.2023 - Current
Guest Experience Specialist
Petco
04.2021 - 01.2023
Assembler then Machine Operator
Oliver Healthcare Packaging
10.2016 - 06.2020
Assembler
Amway through Manpower
12.2014 - 10.2016
High School Diploma -
Rockford High School
09.2011 - 05.2014
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