Rebecca Susan Nutter
Summary
Innovative, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Excels in organizing work environments and streamlining administrative processes to improve accuracy and efficiency. Self-starter and quick learner who always exceeds expectations.
Overview
36
36
years of professional experience
Work History
Production Manager
Sweet Tooth Comprehensive Dentistry
Cincinnati, Ohio
12.2023 - Current
- Implemented strategies to improve efficiency in the scheduling process.
- Responded promptly to customer inquiries about schedule changes or availability.
- Evaluated current scheduling processes for opportunities for improvement.
- Checked accuracy and integrity of system information and located missing details.
- Developed effective scheduling processes to achieve production objectives.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Updated patient records when necessary due to changes in coverage or benefit levels.
Insurance Coordinator
Dr Devin Bateman, LLC
Milford, Ohio
10.2022 - 11.2023
- Validated insurance and advised patients of benefits and coverage.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and dental code for procedures and services provided.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
- Informed patients of claims status after filing insurance claims.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
Manager
Amelia Dental Center
Amelia, Ohio
08.2022 - 10.2022
- Elevated customer satisfaction by promptly resolving client and case issues.
- Managed denials, late payments and other special circumstances by following up with relevant parties.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Resolved routine and complex issues by performing detailed research.
- Collected payments from patients and arranged payment schedules.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Front Desk Coordinator
Byerly Family Dental
Cincinnati, Ohio
02.2020 - 05.2022
- Maintained master calendar for all employees.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Arranged documents for insurance claims.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Prepared new charts, updated existing charts and managed records transfers from paper to digital.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
- Opened the office and completed closing paperwork and procedures daily.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Revenue Cycle Specialist
Cordental
Cincinnati, OH
09.2019 - 01.2020
- Produced accounting reports and provided targeted recommendations for improving revenue standing.
- Identified and corrected payment problems involving patients or third-party payers.
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Resolved variances in accounts and reconciled with bank statements.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
- Set up and monitored payment plans and processed payments.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Office Manager
Community Orthodontic Care
Montgomery, Ohio
12.2013 - 08.2019
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Interviewed, on-boarded, developed and oversaw daily activities of office personnel.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Planned for major business changes including system conversions and office moves.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
Insurance Specialist / Benefits Advocate
Ohio Valley Center for Periodontics and Implants
Milford, Ohio
10.2011 - 10.2013
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Examined claims, records and procedures to grant approval of coverage.
- Ensured that appropriate coding is managed to maximize efficiency.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Retained strong dental terminology understanding in effort to better comprehend procedures.
Independent Associate
Aflac
Cincinnati, Ohio
05.2008 - 12.2011
- Researched and analyzed beneficial insurance options and made recommendations to clients.
- Offered policy guidance and management to promote asset protection.
- Upsold products to policyholders and potential new clients.
- Provided quick turnaround time when customers called with questions.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Cultivated professional relations to establish long-term profitable partnerships.
Front Desk / Reception
Dr. Thomas Phillips
Cincinnati, Ohio
02.2011 - 10.2011
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Arranged documents for insurance claims.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Answered and managed incoming calls and emails.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Verified, updated and entered patient information into system.
- Educated patients on treatment procedures and post-procedure home care.
Patient Care Representative
Allcare Dental and Dentures
Cincinnati, Ohio
10.2009 - 12.2010
- Obtained patient address, insurance information, contact information and medical history.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Printed ledgers for outpatient accounts and handled prescription refill requests.
- Reviewed patient accounts identified delinquent accounts and collected due amounts.
- Utilized customer service skills and detailed system knowledge to support clinical operations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Met with patients and their families to discuss dental procedures, medications, treatments and continuing care plans.
Studio Manager / Photographer
John Walters and Associates Photography
Amelia, Ohio
02.1988 - 04.2008
- Developed new promotional strategies to increase customer base and market share.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased overall team efficiency and productivity.
- Coordinated and launched new promotions.
- Oversaw personnel recruitment, performance and scheduling.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Collaborated with clients to guarantee satisfaction with photos.
- Collaborated successfully with variety of personalities and work styles.
- Maintained customer expectations with open consultations and frequent communication.
- Designed unique print materials, including advertisements, brochures and logo designs.
- Drove business growth and success through implementing marketing and sales strategies.
Education
Associate of Arts - Photography
Antonelli College
Skills
- Schedule management
- Microsoft Office
- Dentrix / Eaglesoft / SoftDent / Cloud9 Ortho
- Strategic Marketing
- Deadline Oriented
- Excel
- Oral and written Communications
- Aesthetic Sensibility
- Calender management
- Effective planning
Timeline
Production Manager
Sweet Tooth Comprehensive Dentistry
12.2023 - Current
Insurance Coordinator
Dr Devin Bateman, LLC
10.2022 - 11.2023
Manager
Amelia Dental Center
08.2022 - 10.2022
Front Desk Coordinator
Byerly Family Dental
02.2020 - 05.2022
Revenue Cycle Specialist
Cordental
09.2019 - 01.2020
Office Manager
Community Orthodontic Care
12.2013 - 08.2019
Insurance Specialist / Benefits Advocate
Ohio Valley Center for Periodontics and Implants
10.2011 - 10.2013
Front Desk / Reception
Dr. Thomas Phillips
02.2011 - 10.2011
Patient Care Representative
Allcare Dental and Dentures
10.2009 - 12.2010
Independent Associate
Aflac
05.2008 - 12.2011
Studio Manager / Photographer
John Walters and Associates Photography
02.1988 - 04.2008
Associate of Arts - Photography
Antonelli College
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