Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Ussery

Roanoke,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

911 Dispatcher

Randolph County E-911
08.2023 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Followed established protocols for professional handling of emergency situations.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

911 Dispatcher

Randolph County E-911
05.2016 - 12.2020
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Education

Associate of Applied Science - Accounting

Gadsden State Community College
Gadsden, AL
2012

High School Diploma -

Randolph County High School
Wedowee, AL
1996

Skills

  • Written and oral communication
  • Administrative Support
  • Telephone Etiquette
  • Reading and teaching
  • Microsoft Word
  • Attention to Detail
  • Adaptable and Flexible
  • Clerical Support

Timeline

911 Dispatcher

Randolph County E-911
08.2023 - Current

911 Dispatcher

Randolph County E-911
05.2016 - 12.2020

Associate of Applied Science - Accounting

Gadsden State Community College

High School Diploma -

Randolph County High School

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Rebecca Ussery