Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecka Diaz

San Antonio,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the building industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Management Trainee

McCoy's Building Supply
10.2023 - Current
  • Optimize floor space utilization by rearranging merchandise layouts based on customer traffic patterns and preferences.
  • Assists in managing inventory levels by accurately processing shipments, properly zoning the sales floor and restocking merchandise as needed.
  • Operate POS terminals and assists with cash drawer balancing.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty in person, via phone communication and email.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Resolved discrepancies between physical counts and incorrect pricing through thorough investigation and reconciliation efforts.

Customer Service Associate

The Sherwin-Williams Company
11.2022 - 10.2023
  • Assisted customer in the store by answering questions and mixing paint specific to their job needs.
  • Entered orders received via phone and in person to create an easier checkout process for customers.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Worked with project managers and sales representatives to determine schedule and volume requirements to effectively coordinate deliveries and maintain supply levels.
  • Completed transactions, exchanges, and returns to support payment processing.

Amazon Warehouse Associate (Seasonal)

Amazon Warehouse
11.2022 - 06.2023
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.

Pro Associate

The Home Depot
10.2021 - 11.2022
  • Created and built custom project plans and deliverables for customers to satisfy quality, time, and budget.
  • Operated cash register when needed as backup to assist with the flow of customers to ensure a short wait time.
  • Created quotes and bid packages for upcoming building projects.
  • Assisted with customers on any questions about their accounts, outstanding and future orders, and deliveries.
  • Managed customer relations and customer service through daily communication and interaction.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Helped locate and pull products for orders created by Pro Department ensuring deliveries went out on a timely manner.

Retail Cashier/Customer Service

McCoy's Building Supply
09.2018 - 09.2021
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, and online orders.
  • Balanced and organized cash register by handling cash, and counting change.
  • Received merchandise when needed to assist sales and inventory coordinator.
  • Answered phone calls and assisted customers with questions about products or orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Organized receipts, purchases, and documentation of finished goods, packaging, and materials.
  • Contacted customers before delivery to confirm and coordinate delivery times.

Shift Manager/Cashier

Little Caesars
01.2016 - 09.2018
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Answered phone to direct orders according to each customer’s satisfaction.
  • Handled customer complaints in-store or over the phone and thought of a strategy way to solve the issue to create a happy customer.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Contacted surrounding stores to exchange products when needed and coordinated times to pick up or drop off.

Education

Associate - Early Education

Palo Alto College
San Antonio, TX

High school diploma - undefined

Poth High School
Poth, TX

Skills

  • Customer Service (10 years)
  • Shift Management (2 years)
  • Food Service (2 years)
  • Crew Member
  • Organizational Skills
  • Microsoft Office (10 years)
  • Forklift Certification
  • Lock Rekeying
  • Paint matching and mixing

Certification

Certified Forklift Operator, - June 2023

Timeline

Management Trainee

McCoy's Building Supply
10.2023 - Current

Customer Service Associate

The Sherwin-Williams Company
11.2022 - 10.2023

Amazon Warehouse Associate (Seasonal)

Amazon Warehouse
11.2022 - 06.2023

Pro Associate

The Home Depot
10.2021 - 11.2022

Retail Cashier/Customer Service

McCoy's Building Supply
09.2018 - 09.2021

Shift Manager/Cashier

Little Caesars
01.2016 - 09.2018

High school diploma - undefined

Poth High School

Associate - Early Education

Palo Alto College