Rebecka Henry-Wild
San Francisco,CA
Summary
Over 15 years of sales experience, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept in a variety of sales techniques and working in fast pace environments. I have a proactive attitude and the ability to learn quickly. Effective communication skills and eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Assistant Funeral Director
Skylawn Funeral and memorial Park
San Mateo , CA
03.2024 - Current
- Served as an advocate for clients throughout the entire arrangement process.
- Provided support to families during the arrangement process.
- Organized funeral details such as music, flowers, pallbearers, obituaries.
- Provided emotional support to grieving families during their time of need.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Led and directed funeral and graveside services.
- Prepared memorial materials, including service programs, and signage.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Assisted funeral director in coordination of services.
- Ensured the facility was clean and presentable before each service.
Design Consultant
Floortex Design
San Francisco, CA
01.2022 - 08.2022
- Presented final designs to clients for review before implementation.
- Collaborated with clients to identify design needs and develop creative solutions.
- Developed innovative design concepts for a variety of clients.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Created product designs in alignment with specifications.
- Greeted customers, identified their needs and provided assistance with product selection.
- Assisted in the measurement of flooring areas to determine material requirements for installation projects.
- Built strong relationships with key suppliers by negotiating contracts, discounts, terms and conditions.
- Prepared invoices and processed payments from customers.
- Coordinated deliveries of materials with manufacturers and vendors as needed.
- Maintained records of all sales, including details such as pricing, payment plans, warranties.
- Inspected completed jobs to ensure quality standards were met prior to customer acceptance.
- Conducted accurate measurements and estimates for flooring projects to ensure cost-effectiveness and customer satisfaction.
Sr Design Consultant
Fine Floorz
Walnut Creek, CA
08.2021 - 01.2022
- Greeted customers, identified their needs and provided assistance with product selection.
- Created a visual presentation of flooring options based on customer's budget and design preferences.
- Built strong relationships with key suppliers by negotiating contracts, discounts, terms and conditions.
- Assisted in the measurement of flooring areas to determine material requirements for installation projects.
- Coordinated deliveries of materials with manufacturers and vendors as needed.
- Troubleshot issues that arose during installations and worked closely with installers to resolve them quickly and efficiently.
- Maintained records of all sales, including details such as pricing, payment plans, warranties.
- Provided detailed estimates on labor and materials for customer's flooring project.
- Inspected completed jobs to ensure quality standards were met prior to customer acceptance.
- Conducted accurate measurements and estimates for flooring projects to ensure cost-effectiveness and customer satisfaction.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
- Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
- Created product designs in alignment with specifications.
- Developed innovative design concepts for a variety of clients.
Flooring Sales Specialist
Lowes Home Improvment
Concord , CA
12.2020 - 08.2021
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Trained new employees on product knowledge, sales techniques, and customer service standards.
- Offered information about pricing, payment and delivery options.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Tracked sales targets and performance metrics, implementing strategies to achieve and exceed goals.
- Assisted customers in selecting flooring products that best met their needs and budget constraints.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
- Provided detailed product demonstrations, highlighting features, benefits, and installation processes.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
Design Consultant
Fine Floorz
Walnut Creek
09.2019 - 12.2020
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Maintained organized records of all design files and documents.
- Communicated with several key clients weekly to discuss individual needs and overall vision.
- Made sure all ideas were unique and proposed several options to clients suitable to unique needs and requirements.
- Brainstormed various strategies and proposed these strategies for client approval.
- Recommended cost effective solutions while still achieving high quality results.
- Coordinated with contractors, vendors and suppliers to ensure timely delivery of materials.
- Analyzed budgets to determine project scope of work within budgetary constraints.
- Maintained up-to-date knowledge of building codes and regulations relevant to interior design projects.
- Developed detailed floor plans, elevations and 3D models of interior spaces.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Set specific goals for projects to measure progress and evaluate end results.
Flooring Sales Specialist
S & G Carpet
Pleasant Hill, CA
02.2019 - 09.2019
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Developed relationships with architects, designers and builders in order to generate leads for potential projects.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Coordinated delivery of flooring materials with suppliers and installers.
- Developed sales strategies to increase store revenues and profitability.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
- Tracked sales targets and performance metrics, implementing strategies to achieve and exceed goals.
- Assisted customers in selecting flooring products that best met their needs and budget constraints.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
Sales Consultant
Xfinity Comcast
Concord, CA
04.2016 - 11.2018
- Established long-term relationships with key contacts at client companies.
- Advised customers on best practices when using company products or services.
- Analyzed customer needs and identified solutions to meet their requirements.
- Generated daily reports on sales activities for management review.
- Identified areas of improvement within existing processes and procedures.
- Recommended process improvements that could enhance sales performance.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Developed and maintained relationships with clients to increase sales revenue.
- Generated leads through cold calling, networking, and referrals.
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained accurate records of all sales activities in the CRM system.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Worked with fellow sales team members to achieve group targets.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Listened to customers to understand needs and refer to optimal services.
- Priced out products for customers and drew up sales paperwork.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Handled credit and debit card payment processing to complete purchasing experience.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Addressed customer questions and concerns regarding products and services.
- Developed key customer relationships to increase sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Solar Sales Advisor
Sunrun
Dublin, CA
12.2015 - 04.2016
- Collaborated with other departments to ensure successful delivery of services and products.
- Demonstrated product features and benefits to potential customers.
- Created presentations demonstrating the value proposition of products and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Provided customers with information on products and services available.
- Generated monthly reports outlining sales performance metrics.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Identified customer needs and tailored solutions accordingly.
- Answered requests and concerns with friendly and knowledgeable service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Prepared and delivered appropriate presentations on products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Property Manager
Public Storage
San Mateo , CA
03.2008 - 03.2015
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Completed lease applications and verifications, notifying prospects of results.
- Resolved complex customer service issues in a timely manner.
- Developed innovative solutions for challenging tasks or projects assigned by upper management.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.
Education
Associate of Science - Science
Community College of San Francisco
San Francisco, CA06-2025
Skills
- Time Management
- Retail Metrics and Goals
- Interpersonal Relations
- MS Word, Excel, and Outlook
- Sales strategy expertise
- Consultative sales strategies
- Meeting and exceeding sales goals
- Excellent sales techniques
- Proposal Development
- Organization
Accomplishments
- Received awards from several companies including Xfinity, Public Storage, Sunrun and Lowes for most highest sales in a quarter.
- My competitive numbers sales numbers allowed me to be selected to work in other channels with outside sales reps with Xfinity. I was able to build rapport with local businesses and HOAs in order to gain revenue.
Languages
Spanish
Professional
Cantonese
Limited
Affiliations
- Learning Foreign Languages including Spanish, Swedish, Cantonese, Mandarin and ASL.
- Listening to Sales strategies podcasts
References
References available upon request.
Timeline
Assistant Funeral Director
Skylawn Funeral and memorial Park
03.2024 - Current
Design Consultant
Floortex Design
01.2022 - 08.2022
Sr Design Consultant
Fine Floorz
08.2021 - 01.2022
Flooring Sales Specialist
Lowes Home Improvment
12.2020 - 08.2021
Design Consultant
Fine Floorz
09.2019 - 12.2020
Flooring Sales Specialist
S & G Carpet
02.2019 - 09.2019
Sales Consultant
Xfinity Comcast
04.2016 - 11.2018
Solar Sales Advisor
Sunrun
12.2015 - 04.2016
Property Manager
Public Storage
03.2008 - 03.2015
Associate of Science - Science
Community College of San Francisco
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