Rebecka Ingraham, CAPS
Fort Worth,TX
Summary
Focused Regional Property Manager with 13 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging SaaS tools to nurture relationships with customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Allure Lifestyle Communities
03.2022 - Current
- Successfully helped a start-up property management company grow from 3 communities to 14 nationwide
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Provide oversight in creating annual operations and capital budgets
- Reduced expenditures for the region through cost analysis and effective budget management.
- Provide oversight and identify training opportunities to ensure Property Managers meet budget goals
- Review, approve and provide oversight on capital projects including working with vendors, visiting work sites and ensuring all codes are being adhered to
- Set team and individual KPIs and provided regular, actionable feedback.
- Transition management and operations of all new acquisitions to the portfolio and provide hands-on training of all systems, tools, processes, and procedures
- Responsible for talent acquisition, property staffing, and onboarding of new employees
- Consult on opportunities and risks for properties outside of assigned portfolio
- Oversee maintenance operations and ensure physical assets maintain curb appeal and meet maintenance KPIs and service expectations
- Maintain working knowledge of applicable laws in multiple states
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Maintain knowledge of all submarket conditions, threats, and opportunities to provide operational insight and make recommendations to improve asset performance.
Training and Education Specialist
Busboom Management Group
02.2020 - 02.2022
- Create and deliver portfolio-wide education and development classes
- Identify development and training needs for a portfolio of 7 properties
- Use PowerPoint to create training courses
- Deliver training courses in person and via Zoom.
Community Director
Busboom Group
02.2017 - 02.2022
- Oversee maintenance, sales, administration, and upgrades of 360 units
- Collect all rent and deposits
- Process and approve invoices
- Manage maintenance schedules and spending
- Successfully managed a green renovation project and complete yearly energy reporting though EPA Energy Start Portfolio manager
- Control and monitor monthly budget ensuring targeted income and expenses are met
- Maintain 55-60% resident retention while pushing rents to increased market rates
- Deliver weekly reports to senior management and owners
- Work directly with owners to meet performance goals
- Maintain occupancy above 95%
- Ensure that policies and procedures are followed on site to deliver top customer service
- Analyze market to successfully implement LRO and suggest pricing changes
- Analyze SEO performance to create and maintain a marketing campaign that target qualified prospects.
Assistant Property Manager
Greystar and Busboom Group
08.2014 - 02.2017
- Maintain accurate resident records and updating all rents, deposits, and other charges
- Collecting and posting all electronic and physical payments
- Acting as the frontline for sales and leasing of the property while overcoming objection and closing new leases
- Actively pursuing delinquent rents, sending out appropriate notices and handling eviction proceedings
- Actively monitoring and pursuing bad debt and working with collection agency
- Resolving resident complaints and issues
- Working with the maintenance and concierge team to effectively manage scheduling and resident satisfaction
- Participating in weekly pricing calls through LRO and conducting weekly market surveys
- Ensuring at least a 50% resident retention rate through renewal follow-up.
Leasing Professional
AMLI, Greystar
01.2012 - 02.2013
- Greeting prospects and qualifying their needs, preferences, and eligibility
- Demonstrating the community while communicating features and benefits
- Acting as the frontline for sales and leasing of the property while overcoming objection and closing new leases
- Following up on all traffic and maintaining relationships with prospective and current residents
- Following market conditions and trends while marketing the community and planning for resident retention
- Completing all application and lease paperwork
- Consistently performing at the highest sales level in my community with a high closing ratio
- Answering the phones, handling maintenance requests, and doing all office administrative work.
Assistant General Manager
My Fit Foods
08.2011 - 01.2013
- Train and oversee schedules, duties, and sales goals of FOH employees
- Ensure that store financial goals are met through employee training, issuing personal accountability sales goals, and waste management
- Create a successful atmosphere through high levels of customer service training.
Education
No Degree - English Literature
Texas State University
San Marcos, TX05.2009
High school diploma -
Woodson H.S.
Woodson, TX05.2005
Skills
- Process Improvements
- Performance Analysis
- Capital Spending
- Customer Service
- Yardi, ResMan and Onesite
- Fair Housing Regulations
- Hiring and Onboarding
- Search Engine Optimization (SEO)
- Budgeting
- Digital Marketing
- Conflict management
- Strategic planning and execution
- Workforce Planning
- Data-driven decision-making
- Operational Efficiency
Certification
- CAPS
- CAM
- CPO
Timeline
Regional Director of Operations
Allure Lifestyle Communities
03.2022 - Current
Training and Education Specialist
Busboom Management Group
02.2020 - 02.2022
Community Director
Busboom Group
02.2017 - 02.2022
Assistant Property Manager
Greystar and Busboom Group
08.2014 - 02.2017
Leasing Professional
AMLI, Greystar
01.2012 - 02.2013
Assistant General Manager
My Fit Foods
08.2011 - 01.2013
No Degree - English Literature
Texas State University
High school diploma -
Woodson H.S.
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