Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecka Kemper

Forest Grove,OR

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Cathy Merz Insurance through exceptional customer service and problem resolution. Skilled in account servicing and Excel manipulation, adept at fostering client relationships and analyzing needs to develop tailored solutions. Successfully managed diverse portfolios, ensuring seamless project execution and positive customer feedback.

Overview

8
8
years of professional experience

Work History

Account Manager

Cathy Merz Insurance
04.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Store Manager

Dutch Bros
12.2016 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

High School Diploma -

Forest Grove High School
Forest Grove, OR
06.2016

Skills

  • Vendor Relations
  • Advertising
  • Needs analysis
  • Account Servicing
  • Client Relationship Management
  • Customer Service

Timeline

Account Manager

Cathy Merz Insurance
04.2020 - Current

Store Manager

Dutch Bros
12.2016 - 03.2020

High School Diploma -

Forest Grove High School

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Rebecka Kemper