Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Rebecka lamb

Rebecka lamb

okeechobee

Summary

Dynamic professional with extensive experience at Crawfords Farrier Service, excelling in customer relations and critical thinking. Proven track record in enhancing client satisfaction through exceptional hoof care and effective communication. Skilled in data entry and conflict resolution, consistently optimizing service delivery and fostering strong relationships with clients and their horses.

Overview

9
9
years of professional experience

Work History

Crawfords Farrier Service

Glenn Crawford
08.2014 - 11.2023
  • Expanded professional knowledge through continuous education in farriery techniques and practices.
  • Participated in industry events like conferences and workshops to network with fellow farriers and learn from leading experts.
  • Performed accurate gait analysis to determine appropriate shoe modifications for enhanced movement quality in horses.
  • Improved horse owners'' satisfaction by providing exceptional hoof trimming and shoeing services.
  • Optimized workload management by scheduling appointments efficiently according to geographic location and client availability.
  • Ensured prompt invoicing for services rendered while maintaining accurate financial records.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Hostel Receptionist

Landing Strip Cafe
04.2017 - 03.2022
  • Maintained a clean and welcoming reception area to create a positive first impression for guests.
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Collaborated with maintenance staff to ensure timely repairs and upkeep of hostel facilities, resulting in minimal disruptions for guests and a well-maintained property.
  • Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
  • Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
  • Assisted in training new staff members on receptionist duties, improving overall team performance.
  • Collaborated with management to develop promotional offers and discount packages, increasing revenue during low seasons.
  • Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
  • Established effective communication channels between team members to facilitate smooth shift transitions and continuity of service quality across shifts.
  • Organized hostel events for guests'' entertainment, fostering a sense of community among travelers.
  • Created detailed shift reports for management review, highlighting key issues or concerns requiring attention or follow-up actions.

Education

Okeechobee High School
Okeechobee, FL
06-2019

Skills

  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel

Interests

  • App Development
  • Design and Build Websites
  • Blockchain Technology and Cryptocurrency
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Supporting STEM education initiatives and mentorship programs
  • Web Development and Design
  • Electronics and Circuit Building
  • Coding and Programming
  • Designing and Printing 3D Models
  • Virtual Reality
  • Video Gaming
  • Augmented Reality (AR) Development
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Participating in fundraising events to support local charities, schools, or community projects
  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Welfare Advocacy
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Advocacy Campaigns

Timeline

Hostel Receptionist

Landing Strip Cafe
04.2017 - 03.2022

Crawfords Farrier Service

Glenn Crawford
08.2014 - 11.2023

Okeechobee High School

Similar Profiles

CREATE PROFILE
Rebecka lamb