Rebecka Matos
Holyoke ,MA
Summary
Accomplished professional with a proven track record in customer service and office organization, notably at Motel 6 Hotel. Excelled in enhancing guest satisfaction and streamlining administrative workflows. Skilled in appointment scheduling and confidentiality handling, my approach has consistently improved operational efficiency and customer experience.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
07.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
Five Below
07.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Housekeeping Supervisor
Healthcare Services Group
08.2017 - 02.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Assistant Store Manager
Family Dollar
01.2016 - 03.2017
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Identified sales opportunities through customer interactions, maximizing revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Front Desk Receptionist
Days Inns
10.2014 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Attendant
Laundromax
08.2013 - 03.2014
- Fostered a welcoming atmosphere with friendly interactions and attentive service.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
Cashier
Price Rite Supermarkets
02.2012 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Holyoke Community College
Holyoke, MA07-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Office organization
- Hospitality services
- Front office management
- Work prioritization
- Administrative support
- Confidentiality handling
- Document management
- Skilled in [software]
- Multi-line telephone systems
- File management
- Technical support
- Call routing
- Hospitality best practices
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Motel 6 Hotel
07.2023 - 11.2024
Customer Service Representative
Five Below
07.2023 - 02.2024
Housekeeping Supervisor
Healthcare Services Group
08.2017 - 02.2023
Assistant Store Manager
Family Dollar
01.2016 - 03.2017
Front Desk Receptionist
Days Inns
10.2014 - 09.2016
Attendant
Laundromax
08.2013 - 03.2014
Cashier
Price Rite Supermarkets
02.2012 - 03.2013
GED -
Holyoke Community College
Similar Profiles
Masada ThompkinsMasada Thompkins
Housekeeper at Motel 6 HotelHousekeeper at Motel 6 Hotel
Shelley ChavezShelley Chavez
Front Desk Receptionist at Motel 6 HotelFront Desk Receptionist at Motel 6 Hotel
Ryan CaseyRyan Casey
Guest Service Representative at Motel 6 HotelGuest Service Representative at Motel 6 Hotel
Christopher KnightChristopher Knight
Head Maintenance Technician at Motel 6 HotelHead Maintenance Technician at Motel 6 Hotel
Jailen RodriguezJailen Rodriguez
Machine Operator at Worthington AssemblyMachine Operator at Worthington Assembly