Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecka Putnam

Morgantown

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

1
1
year of professional experience

Work History

Associate

BFS
02.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Monitored food quality and freshness throughout day.

Customer Service Associate

Walmart
09.2024 - 01.2025
  • Participated in regular team meetings to discuss areas of improvement, leading to streamlined workflows and better overall performance.
  • Exceeded daily pick rate goals by utilizing efficient strategies for locating items within the warehouse quickly.
  • Ensured compliance with company policies regarding product handling, reducing instances of damaged goods or loss due to mishandling.
  • Communicated effectively with coworkers, providing clear instructions on task priorities and updates on progress.
  • Increased order accuracy by diligently checking items against packing lists and invoices.
  • Enhanced customer satisfaction with timely order fulfillment and accurate product selection.
  • Facilitated the swift resolution of any issues that arose during the order picking process, ensuring minimal delays in order fulfillment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Greeted customers and directed to requested products.

Customer Service Associate

GOMART
07.2024 - 08.2024
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Streamlined checkout process, reducing wait times for customers.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

Braxton County High School
Sutton
05-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Cash handling
  • Flexible schedule
  • Point of sale operation
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication
  • Friendly and helpful
  • Honest and dependable

Timeline

Associate

BFS
02.2025 - Current

Customer Service Associate

Walmart
09.2024 - 01.2025

Customer Service Associate

GOMART
07.2024 - 08.2024

Braxton County High School

Similar Profiles

CREATE PROFILE