Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Rebecka Rainey

Amarillo,TX

Summary

Motivated Store Manager with more than 28 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.

Overview

15
15
years of professional experience

Work History

Store Manager

Toot n Totum
Amarillo, TX
09.2013 - Current
  • Set clear performance expectations for employees and implemented improvement plans to help each reach targets
  • Encouraged team-oriented culture with common sales, service, and productivity goals
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
  • Coordinated sales plans to effectively bring in $[Amount] in weekly business with peaks as high as $[Amount]
  • Evaluated store associates regularly to spot and develop new leadership talent
  • Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events
  • Built partnerships with area businesses to raise brand awareness and increase referrals
  • Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
  • Taught employees how to connect with customers, build trust, and independently

Shift Manager

McDonald's
Melbourne, Fl
04.2009 - 04.2012
  • Coordinated work handoffs and schedules with other Shift Managers
  • Evaluated performance of associates and mentored underperforming employees on ways to improve
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
  • Analyzed productivity reports to manage overall performance
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
  • Tracked labor, sales, and inventory and managed operations to maximize returns.

RR
05.1996
  • Handle routine concerns
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards
  • Met regularly with department leaders to update policies and improve team performance.

Education

GED -

Basic Palo Duro

Skills

  • Staff management Operations oversight
  • Budgeting and cost control Customer service management
  • Employee training Inventory control
  • Sales oversight Employee training and development
  • Improve performance Cost control and budgeting
  • Product promotion Customer service
  • Team building and leadership Employee relations
  • Time management Data management
  • Develop policies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Store Manager

Toot n Totum
09.2013 - Current

Shift Manager

McDonald's
04.2009 - 04.2012

RR
05.1996

GED -

Basic Palo Duro
Rebecka Rainey