Rebecka Spears

• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Accept orders through app, customers requesting restaurant or grocery items.
• Delivery area Springfield/Eugene.
• Average customer rating based on 47 deliveries is 4.89 out of 5. Acceptance Rate 94%. Completion Rate 100%. On time or early 93% (still getting to know the area).
• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Delivered packages to customer doorsteps and business offices.
• Verified accuracy of all deliveries against order forms.

References:

Sara Cardona 1-650-387-6232 (Host/Landlord lives in CA but visits)

Tassia Cardona 1-650-387-6233 (Local Co-Host)

• 2 properties
• Cleaning is in-between short & long term tenants, ranging from 3 days to sometimes 4-12 months, and cleaning for long term tenants when requested.
• Duties include dishes
• Dusting
• Inventory
• Windows
• Have built some furniture.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Sorted, laundered and put away various laundry items.
• Changed bed linens and collected soiled linens for cleaning.
• Rotated linens in storerooms and replenished when supplies ran low.
• Polished fixtures to achieve professional shine and appearance.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Verified cleanliness and organization of storage areas and carts.
• Worked on cleaning team to service hotels & offices
• Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Adhered to professional house cleaning checklist.
• Operated electronic backpack vacuums and floor sweepers.
• Dusted picture frames and wall hangings with cloth.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Handled requests for extra linens, toiletries and other supplies.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Changed bed linens and collected soiled linens for cleaning.

• Completed on-time deliveries by choosing best and most efficient routes.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Accept orders through app, customers requesting restaurant or grocery items.
• Delivery area Springfield/Eugene.
• Average customer rating based on last 100 deliveries 4.88 out of 5. Acceptance Rate 91%. Completion Rate 99%. On time or early 95%. Lifetime deliveries not including cancelled orders 203.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Delivered packages to customer doorsteps and business offices.
• Verified accuracy of all deliveries against order forms.

• Monitored aging accounts and reached out to customers to discuss payments.
• Completed in-depth research to investigate claims and resolve problems.
• Documented all actions performed and interactions with customers.
• Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
• Intermountain LDS Hospital Patient Account Services, Aug 2001-Sept 2006, registered patients for outpatient lab work, received samples from physician offices, dropped off by courier. When not registering, assisted with entering lab charges for Billing. Registrar first 2 years part time, Team Lead another 2 years part time, 1 year Office Coordinator full time, scheduled co-workers, monitored timecards, assist with patient complaints, train & mentor new employees.
• Intermountain Central Lab Patient Account Services, Sept 2006-July 2007, Office Coordinator full time, same as above position at LDS Hospital
• Intermountain Laboratory Billing, July 2007-June 2020, Account Resolution Specialist, Team Lead, Office Coordinator full time, insurance billing & some coding, phone calls, training new employees
• Intermountain Taylorsville Clinic Dermatology, June 2020-May 2021, Patient Service Representative full time, checked patient’s in/out, scheduled/rescheduled/canceled appointments, sold skin care products, cleaned lobby every 30 minutes, scanned/filed patient documents

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Mentored team members to enhance professional development and accountability in workplace.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cleared tables
• Washed dishes
• Signed for merchant deliveries
• Morning & afternoon food prep
• Took customer orders via phone & in person
• Cooked food

• Greeted customers entering store and responded promptly to customer needs.
• Handled money
• Restock videos

• Greeted customers
• Traveled to preschools, elementary schools, middle/junior highs & high schools throughout Utah, Nevada, Idaho & Colorado for school pictures in the fall & spring seasons
• Printed, cut & shipped pictures in the lab when not traveling
• Equipment set up
• Cash handling

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers locate items
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Handled money