Rebecka Starns
De Soto,MO
Summary
Inspired systems thinker with 20+ years’ experience in business administration, organizational leadership, and risk assessment/management processes
Overview
12
12
years of professional experience
Work History
Client Service Manager
A.J. Gallagher
01.2023 - Current
- Hand selected by A.J. Gallagher to manage the McCormack Baron Salazar, Inc. portfolio of 1700+ employees
- Analyzed claims, assessed and identified risks, and ensured compliant claim process—general liability, property, builder’s risk, and executive lines
- Reported claims to executive line carriers; worked with third party administrators to report general liability claims to carriers; gathered data regarding claims, assigned defense counsel, and determined settlement authority
- Assumed leadership role in the renewal process; secured existing business and drove sales of additional services and lines of coverage
- Nurtured relationships with buyers and day-to-day client representatives
- Guided team members in addressing client’s risk management needs through consultative conversations
- Mentored client service team members through continuous learning, transparent feedback, and strong talent development
- Conducted periodic audits to ensure my compliance to standards and quality service
- Maintained accurate client and policy data within Gallagher systems; effectively managed multiple competing priorities.
Claims Manager
McCormack Baron Salazar, Inc.
04.2012 - 01.2023
- Analyzed all claims and identify all risks and ensure processing of all claims as per company policy
- Worked with third party administrator to report general liability claims to carriers, gather related data, assisted with assigning defense counsel, coordinated settlement authority with Director, and coordinated quarterly claims reviews
- Collaborated with brokers to gather data for renewals
- Designed and implemented various policies and procedures for claims
- Provided training to management teams
- Worked with defense attorneys to gather data, review interrogatories, and ensure deadlines; reviewed legal agreements from lenders to determine liability
- Worked with Worker’s Comp and HR to ensure claims were submitted on time and gather related data
- Conducted claims reviews with legal counsel on high profile claims.
Asset Management Coordinator
McCormack Baron Salazar, Inc.
04.2012 - 07.2019
- Oversaw a portfolio of 134 assets that generated $1.4 million dollars in revenue; assisting in day-to-day operations
- Oversaw closings; handling the due diligence with various attorneys
- Maintained multiple databases
- Liaison between Ownership and Management Company
- Back up to Paralegal and Debt and Finance Associate.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO 05.2003
Skills
- Investigations
- Interrogatories
- Contract Review
- Claims
- Mediations
- Benefits
- Workers Compensation
- RMIS
- EPIC
- CSR24
- Public Notary - Active
- MyCase
Professional Development
- St. Louis Risk and Insurance Management Society Board, Treasurer, 2020, 2023
- RIMS Riskworld, Risk Management Society Annual Conference, 04/01/22
- Chicagoland Risk Forum, 09/01/22
Achievements
Found over $1M in unclaimed settlement funds
Created a Database for Claims for Risk Management
Timeline
Client Service Manager
A.J. Gallagher
01.2023 - Current
Claims Manager
McCormack Baron Salazar, Inc.
04.2012 - 01.2023
Asset Management Coordinator
McCormack Baron Salazar, Inc.
04.2012 - 07.2019
High School Diploma -
Hillsboro High School
Similar Profiles
Oxana ChungOxana Chung
Director, People & Culture at A.J. Gallagher CanadaDirector, People & Culture at A.J. Gallagher Canada
Sadiq KhanSadiq Khan
Clients Solutions Manager at A.J. Gallagher CanadaClients Solutions Manager at A.J. Gallagher Canada
Kathy A. VidalKathy A. Vidal
AVID Teacher Multimedia, Yearbook, Student Council at A.J. Briesemeister Middle SchoolAVID Teacher Multimedia, Yearbook, Student Council at A.J. Briesemeister Middle School