Rebecka Ware
Cambria,CA
Summary
Dynamic Guest Services Manager with a proven track record , enhancing guest satisfaction through strategic feedback implementation and staff training. Expert in operational management and revenue optimization, I successfully improved hotel scores and streamlined processes, showcasing strong conflict resolution and data analysis skills.
Overview
7
7
years of professional experience
Work History
Guest Services Manager
Prg Hospitality
Cambria, CA
05.2021 - 05.2024
- Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
- Maintained accurate records of guest preferences, bookings and cancellations.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Formed relationships with new vendors to cut costs without sacrificing quality.
- Improved overall hotel scores drastically through staff training and guest relationships.
- Implemented new systems and SOPs to improve overall operations.
- Project Manager during property renovations.
General Manager
Mojo's Village Bean
Cambria, CA
02.2019 - 04.2020
- Delegated work to staff, setting priorities and goals.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Guest Services Associate
Pacifica Hotels
Cambria, CA
02.2017 - 01.2020
- Coordinated guest special requests, including transportation and restaurant reservations.
- Handled payment processing, ensuring accurate receipts and change for customers.
- Delivered extra toiletries and local store purchases during turn-down service.
- Resolved guest complaints promptly to enhance satisfaction.
- Assisted with scheduling, bookings, member payments, and data entry tasks.
- Generated detailed reports on daily operations, guest counts, accounting expenses, and room service usage.
Education
High School Diploma -
Redondo Union High School
Redondo Beach06-2015
Skills
- Guest relations
- Operational management
- Staff training
- Revenue management
- Customer service
- Project management
- Conflict resolution
- Data analysis
- Payment processing
Timeline
Guest Services Manager
Prg Hospitality
05.2021 - 05.2024
General Manager
Mojo's Village Bean
02.2019 - 04.2020
Guest Services Associate
Pacifica Hotels
02.2017 - 01.2020
High School Diploma -
Redondo Union High School