Rebecka Ware
Cambria,CA
Summary
Hospitality professional with expertise in managing guest services and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with focus on maintaining high service standards and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Services Manager
Prg Hospitality
Cambria, CA
05.2021 - 05.2024
- Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
- Maintained accurate records of guest preferences, bookings and cancellations.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Formed relationships with new vendors to cut costs without sacrificing quality.
- Improved overall hotel scores drastically through staff training and guest relationships.
- Implemented new systems and SOPs to improve overall operations.
- Project Manager during property renovations.
General Manager
Mojo's Village Bean
Cambria, CA
02.2019 - 04.2020
- Delegated work to staff, setting priorities and goals.
- Created schedules and monitored payroll to remain within budget.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Guest Services Associate
Pacifica Hotels
Cambria, CA
02.2017 - 01.2020
- Coordinated guest special requests, including transportation and restaurant reservations.
- Handled payment processing, ensuring accurate receipts and change for customers.
- Delivered extra toiletries and local store purchases during turn-down service.
- Resolved guest complaints promptly to enhance satisfaction.
- Assisted with scheduling, bookings, member payments, and data entry tasks.
- Generated detailed reports on daily operations, guest counts, accounting expenses, and room service usage.
Education
Associate of Science - Business Administration
Coastline Community College
OnlineHigh School Diploma -
Redondo Union High School
Redondo Beach06.2015
Skills
Guest relations
Operational management
Staff training
Revenue management
Customer service
Project management
Conflict resolution
Data analysis
Payment processing
Timeline
Guest Services Manager
Prg Hospitality
05.2021 - 05.2024
General Manager
Mojo's Village Bean
02.2019 - 04.2020
Guest Services Associate
Pacifica Hotels
02.2017 - 01.2020
High School Diploma -
Redondo Union High School
Associate of Science - Business Administration
Coastline Community College