Rebeka Azor
Tinley Park,IL
Summary
I am a hardworking employee with great customer service, multitasking and time management abilities. I am Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Governors State University
08.2023 - Current
- Managed data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed correspondence letters, memos, and emails.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Service Ambassador
Panera Bread
01.2023 - Current
- Maintained a welcoming environment with attentive assistance to customers'' needs.
- Collaborated with team members to ensure seamless coordination and support in all aspects of service delivery.
- Developed strong client relationships through consistent communication and follow-up, fostering loyalty and trust.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Handled customer complaints professionally, working towards satisfactory resolutions while maintaining the company's reputation.
- Assisted customers with problem-solving by offering guidance on products or services relevant to their needs.
- Adapted quickly to changing circumstances or new information, ensuring seamless continuity of service delivery during unexpected situations.
- Maintained a clean, organized, and professional work environment.
- Accepted cash and credit card payments, issued receipts, and provided change
IT Specialist
Governors State University
11.2020 - 05.2022
- Assisted customers with a variety of technical issues and provided telephone consultations to better understand user issues, run through testing scripts, and ask probing questions to find root causes
- Assisted in technical support process refinement to improve customer service and support
- Responded to user requests for assistance and guided people through basic troubleshooting procedures
- Supported customers with online access and account issues
Education
Bachelor of Arts - Psychology
Governors State University
University Park, IL12.2024
Skills
- Customer Service
- Information Confidentiality
- Office Management
- Technical Support
- Strong Interpersonal Skills
- Performance Improvement
- Microsoft Office (Word and Excel)
- Spreadsheet Creation
- Records Preparation
- Organizing and Categorizing
- Report Writing and Development
- Data Recording
Certification
Certified Nursing Assistant (CNA)
Timeline
Office Assistant
Governors State University
08.2023 - Current
Service Ambassador
Panera Bread
01.2023 - Current
IT Specialist
Governors State University
11.2020 - 05.2022
Bachelor of Arts - Psychology
Governors State University
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