Rebeka Flores
San Antonio,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
CashStore
08.2023 - 01.2025
- Issue and educate customers on Installment and Title Loans by presenting options for products and services to customers that meet their needs.
- Interacting with customers, using active listening skills to confirm or clarify information, and diffusing customer complaints and issues.
- Answer telephone inquiries in response to general questions, customer applications, and requests.
- Perform outbound customer sales, courtesy, and collection calls.
- Managing a cash drawer, counting cash deposits, transferring cash from safe, including bank deposits and pick-ups.
- Verify customer information to ensure accuracy.
- Traveling to different stores within the district for coverage.
- Participated in regular performance evaluations and provided feedback in team settings to improve productivity and overall performance, ensuring individuals complied with federal and state regulations
- Coordinated daily operations to enhance customer service and satisfaction.
- Balance individual batch receipts with store reports at the end of the day. Overseeing daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Wholesale Liaison
Spec’s Wines, Spirits, and Finer Foods
06.2020 - 01.2023
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Managed inbound and outbound calls for direct sales lines and wholesale orders.
- Resolving customer questions and complaints, conveying messages to/from warehouse logistics to the Sales team.
- Maintained Excel Spreadsheets for active counts of inventory and correcting discrepancies with wholesale orders.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Maintained spreadsheets for up-to-date vendor pricing and competitor pricing logs.
- Cash Handling, auditing cash registers, creating cash deposits, and maintaining customer payment logs.
- Scanned, faxed, and filed paperwork relating to inventory, warehouse supplies, and receiving.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
Manager
Folklores Coffee House
03.2018 - 06.2020
- Prepared weekly and monthly reports, including sales, profits, and inventory.
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Sustained inventory for all ingredients, products, and supplies by generating weekly purchase orders for needed items.
- Ensured “A” sanitation and safety standards of the shop by cleaning machinery, restrooms, appliances, and overall maintenance of the building.
- Knowledge of preparing a variety of specialty beverages (tea, coffee, CBD, sodas, etc.), pastries, and other bakery items.
- Mentored team members on best practices for coffee preparation and customer interaction techniques. Training new hires on company policies and procedures, menu items, cleaning procedures, register training, and health department standards.
Education
Associates of Science -
St. Philips Community College
San Antonio, TX06-2023
High school Diploma -
Memorial High School
San Antonio, TX06-2016
Skills
- Retail and office support
- Skilled in money handling procedures
- Team leadership
- Decision-making
- Task delegation
- Proficient in extended phone communication
- Microsoft 365 proficiency
- Data analysis
- Bilingual
- Accurate data entry
- Customer service
- Conflict resolution
Certification
TABC 2020
Food Handlers 2018
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
CashStore
08.2023 - 01.2025
Wholesale Liaison
Spec’s Wines, Spirits, and Finer Foods
06.2020 - 01.2023
Manager
Folklores Coffee House
03.2018 - 06.2020
Associates of Science -
St. Philips Community College
High school Diploma -
Memorial High School
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