Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Rebeka Halasz

Putnam Valley,New York

Summary

Hardworking, highly-motivated, and adaptable Human Resources Assistant offering 6+ years of experience in fast-paced and challenging administrative environments, with passion for performing support duties and process work within the HR department. Offers top skills in HR administration, benefits administration and personnel management. Resourceful team player focused on developing efficient processes and exhibiting a strong worth ethic with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Thorough and systematic professional dedicated to achieving company goals, with exceptional customer service and interpersonal skills, multitasking and time management abilities, and skilled at handling appointments, organizing and preparing reports and logs.

Overview

9
9
years of professional experience

Work History

HR Assistant III/DLS Specialist

Amazon
Virtual Location, New York
10.2022 - Current
  • Compile and organize data from Salesforce, create daily spreadsheets, distribute work for the team, and send reports to upper management.
  • Perform data analysis, track trends, escalate ideas, investigate discrepancies, and identify knowledge gaps and/or system errors while making recommendations to leadership for systemic changes.
  • As a Sweeper Team Specialist for the Disability and Leave Services (DLS) department, act as a subject matter expert (SME) for peers and stakeholders, with demonstrated expertise and knowledge in Leave of Absence related policies, processes, systems, and US federal, state leave and disability laws.
  • Leverage cross-functional partnership by taking ownership of Leave of Absence cases to ensure they are handled accurately and efficiently.
  • Support customers by taking steps to proactively detect and resolve unfavorable experiences.
  • Independently identify, deep-dive and investigate moderate to highly complex customer-impacting issues and advocate on behalf of the customer by recommending policy and process changes to increase future customer satisfaction.
  • Perform sensitive case management by correcting mishandled cases to ensure the appropriate benefits are applied and full resolution is achieved.
  • Review/audit casework, perform root cause analysis, and provide coaching opportunities for case managers.
  • Participate in process improvement initiatives and perform project tasks as directed.
  • Act as an immediate response team for DLS senior leadership addressing highly impactful, time-sensitive matters.
  • Schedule and participate in meetings with leadership and other teams, as well as lead/support Sweeper Team Huddles.
  • Develop and maintain training materials, train new team members, and perform continual Sweeper training.
  • Assist Payroll by reviewing and correcting Special Grant Pay related errors to avoid overpayment.
  • Partner with the DLS Reconsideration Team to perform preemptive work and track on PXT-OC communications to pause termination action when appropriate, with the goal of reducing improper terminations of employees on leave by 50%, and in turn reducing the cost of reinstatements and back pay (currently calculated at $1579 per employee) for impacted employees.
  • Assist the DLS Reconsideration Team by reviewing cases of terminated employees to identify potential wrongful terminations and recommend reinstatement when appropriate.
  • Contribute to the preparation of projects including writing instructions, Sweeper Standard Operating Procedures (SOPs), and Knowledge Base (KB) articles for DLS.
  • Created a tool called the Case Timeline Calculator in response to identifying that employees are receiving conflicting due dates for documents and decisions in support of leave of absence requests. The inconsistent information can cause confusion for the employee, negatively impact the employee experience, and lead to claim issues such as denials, negative unpaid time, and termination.
  • Wrote/published a Knowledge Base article for the Case Timeline Calculator and updated 9 more related articles with information relevant to the new process.
  • Served as the Project Manager and coordinated with leadership and multiple teams, such as compliance, service delivery, content, tech, and training, in order to launch the Case Timeline Calculator created for use by all DLS Case Managers to assist with improving the accuracy and consistency of document and task due dates.
  • Monitor the use of the Case Timeline Calculator and track its impact on reducing incorrect documentation and task due dates.

HR Assistant II/DLS Associate

Amazon
Virtual Location, New York
10.2021 - 10.2022
  • As a member of the Sweepers Team, compiled reports and submitted them to supervisors as required.
  • Compiled data and prepared daily spreadsheets to distribute work to the team.
  • Created, maintained, and regularly updated Standard Operating Procedures (SOPs) for the team with new information about policies and procedures as needed.
  • Utilized various software programs such as spreadsheets, databases, word processing applications.
  • Completed deep dive into cases to identify and correct processing errors and inaccuracies, and processed critical tasks, when not processed timely by DLS Case Managers.
  • Demonstrated empathy when handling difficult inquiries by taking ownership and paying close attention to details when providing a resolution.
  • Contacted employees, as needed, with a status update on their claim to provide a favorable customer experience.
  • Reviewed, identified, and reported issues that required in-depth deep dive to resolve errors on various quips and reports.
  • Provided root-cause analysis and coaching opportunities for DLS Case Managers.
  • Participated in “Time Study Motions” as needed to help scale our services within our portfolio.
  • Participated in regular team meetings and attended trainings related to case management topics in order to stay current on best practices and policy/process changes.
  • Served as a Subject Matter Expert (SME) and trained new employees on policies and procedures.
  • Investigated issues related to the Special Grant Pay and assisted with the resolution of trouble tickets as part of the COVID Pay Project.
  • Coordinated with Case Managers and their Supervisors on a Global level to ensure that overdue tasks on COVID cases outside of the USA are completed and cases are closed.

HR Assistant II/Case Manager/Subject Matter Expert

Amazon
Virtual Location, New York
11.2020 - 10.2021
  • As a Case Manager at Amazon's COVID Resource Center, served as support contact for Amazon employees with questions about their time away from work due to illness or quarantine.
  • Demonstrated excellent listening skill, handled sensitive issues with empathy, provided highest level of professionalism, and implemented basic troubleshooting and support techniques to resolve queries in a timely manner.
  • Managed high volumes of inbound and outbound calls in a fast-paced environment and documented all call information according to standard operating procedures.
  • Answered, screened, and processed up to 30 inbound calls per day, identifying customer needs, providing/clarifying information, researching issues, answering questions, or discussing payment related inquiries.
  • Utilized problem-solving techniques when resolving challenging customer issues and followed escalation procedures for unresolved issues that required supervisor involvement or other departments' assistance.
  • Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
  • Reviewed and analyzed documentation to correctly assess new claims and make accurate classifications about the type of absence required, as well as identified fraudulent documents and recommended them to the Fraud team for further review, when appropriate.
  • Managed employee absence claims end to end by following standard operating procedures, determining eligibility, and approving or denying Special Grant Pay.
  • Resolved all tasks associated with the absence type and maintained accurate records of every action taken on a case.
  • Ensured that employees' return to work was properly processed and their badge was reactivated in order to avoid attendance issues when returning from a leave.
  • Worked closely with the Disability and Leave Services (DLS) Department to assist employees with opening and/or canceling extensions.
  • Maintained a monthly average Quality score of over 98%-100%, with 5 Quality Assurance reviews per month, where 85% was required for satisfactory performance.

HR Assistant; Contract

Aerotek: Recruiting And Staffing
Virtual Location, NY
07.2020 - 11.2020
  • As a Contractor at Amazon's COVID Resource Center, managed employee absence claims end to end.
  • Reviewed documentation and correctly assessed absence type.
  • Determined eligibility and approved Special Grant Pay.
  • Resolved all tasks associated with absence type.
  • Contacted employees as needed to address questions about absence case.

School Portrait Photographer

Irvin Simon Photographers
Elmont, NY
09.2018 - 04.2019
  • Visited schools throughout the 5 boroughs to capture student and staff portraits.
  • Transported and maintained photography equipment including cameras, lenses, lighting gear, and tripods.
  • Set up lighting equipment and adjusted camera settings, equipment and lighting to achieve desired effects and to capture desired images.
  • Tested equipment prior to use, verifying good working order.
  • Created artificial light using flashes and reflectors.
  • Advised on appropriate poses, props, and backgrounds for each shot taken.
  • Provided direction to subjects throughout photoshoots while capturing natural expressions.
  • Worked closely with the PTA, school administration, and teachers to ensure a smooth picture day.

Case Representative Supervisor (CRS)/Production Specialist

Works-in-Progress Associates
New York, NY
01.2017 - 02.2018
AerotekPayforce
  • Oversaw production and reviewed Team II caseload for case advancement and project closeout.
  • Prepared and analyzed reports, provided feedback to Case Representatives (CRs) and Management, and corresponded with other departments and Governor's Office of Storm Recovery (GOSR) staff on the status of files.
  • Assisted the Data Analyst with customizing our database in QuickBase to ensure accurate tracking of information and reporting.
  • Prepared the agenda for the Team’s weekly meetings and assisted the QA/QC Specialist with closeout QC and fixing GOSR fails.
  • Served as a mentor to any new or low closeout direct report CRs, oversaw their day-to-day duties and tasks, provided coaching and created work plans to help them increase efficiency and meet individual monthly production goals.
  • Assisted with the resolution of escalations.
  • Provided quarterly evaluation feedback of direct report CRs to CR Manager.

Case Representative (CR)

Works-in-Progress Associates
New York, NY
03.2015 - 01.2017
  • Contributed to the efforts of the Governor's Office of Storm Recovery (GOSR) of enabling single family home applicants with rebuilding and moving back into a safe and improved home after hurricane Sandy.
  • Performed daily assessments of files, updated logs and assisted with obtaining and uploading the necessary documents into IntelliGrants to move cases to closeout.
  • Provided updates to applicants on the status of their files and addressed concerns regarding their home repair.
  • Coordinated with construction coordinators and scheduled site visits.
  • Provided policy guidance and trained new case representatives on the closeout process.
  • Attended training on the policies and procedures of the program and relayed policy updates to homeowners.

Human Resources Intern

Brennan Center For Justice
New York, NY
09.2014 - 12.2014
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Updated internal databases, such as the Automatic Data Processing system (ADP), with new employee information, contact details and employment forms.
  • Assisted the Human Resources Assistant and the Operations Coordinator with multiple projects simultaneously in a fast-paced environment.
  • Compiled employee files to document employee actions and information on payroll and benefits actions and processed Paid Time Off (PTO) updates.
  • Created and packaged new hire packets and materials for distribution to newly hired employees.
  • Conducted research on labor laws and regulations, best practices, and industry trends.
  • Created various spreadsheets, prepared reports and developed presentations on various topics related to human resources management.
  • Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
  • Answered and directed incoming calls using a multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.

Dispute Resolution Analyst/Mediator

Better Business Bureau
New York, NY
08.2014 - 12.2014
  • Maintained a continuous caseload of over 800 disputes between consumers and businesses.
  • Reviewed and Analyzed customer complaints and inquiries related to marketplace issues, using an online system called Blue, to identify potential resolution opportunities.
  • Collected factual information from both parties in a dispute to identify the person at fault and compiled accurate records of all customer interactions related to dispute resolutions.
  • Researched customer accounts and provided detailed reports on account activity.
  • Communicated with customers and businesses via phone or email in order to clarify details of their case or provide updates on its status.
  • Coordinated communication between customers and businesses to resolve conflicts efficiently.
  • Monitored progress of ongoing dispute resolutions and reported back to management accordingly.
  • Developed and implemented strategies for resolving customer disputes quickly and effectively.

Education

Bachelor of Science - Public Administration

John Jay College of Criminal Justice (CUNY)
New York, NY
12.2014

Bachelor of Arts - English Language And Literature

University of Oradea
Oradea, Romania
07.2009

Skills

  • Experienced in case management, Human Resources policies and support, and processes/procedures of leave benefits administration
  • Excellent verbal and written communication, conflict management/ resolution, and cross-functional collaboration skills
  • Proficient in data entry and analysis, root cause analysis, reporting, and productivity improvement
  • Excellent organization, multitasking, decision-making, and problem solving skills
  • Experienced in project management, strategic planning, and project tracking
  • Advanced logistics management, schedule management, meeting preparations, presentations, and administrative skills
  • Experienced in performance assessment, quality control, and staff training and mentoring
  • Proficient in Microsoft Word, PowerPoint, Outlook, Excel, Google Docs, and Quips
  • Advanced knowledge of Intelligrants, LRM, OnBase, Dashboard, and QuickBase
  • Extensive knowledge of Dali, CEM, Panorama, and MyTime
  • Basic knowledge of People Portal, ADP and Payforce
  • Proficient in Photography and Lightroom
  • Basic knowledge of Adobe Photoshop, InDesign, and Illustrator

Languages

Hungarian
Romanian

Timeline

HR Assistant III/DLS Specialist

Amazon
10.2022 - Current

HR Assistant II/DLS Associate

Amazon
10.2021 - 10.2022

HR Assistant II/Case Manager/Subject Matter Expert

Amazon
11.2020 - 10.2021

HR Assistant; Contract

Aerotek: Recruiting And Staffing
07.2020 - 11.2020

School Portrait Photographer

Irvin Simon Photographers
09.2018 - 04.2019

Case Representative Supervisor (CRS)/Production Specialist

Works-in-Progress Associates
01.2017 - 02.2018

Case Representative (CR)

Works-in-Progress Associates
03.2015 - 01.2017

Human Resources Intern

Brennan Center For Justice
09.2014 - 12.2014

Dispute Resolution Analyst/Mediator

Better Business Bureau
08.2014 - 12.2014

Bachelor of Science - Public Administration

John Jay College of Criminal Justice (CUNY)

Bachelor of Arts - English Language And Literature

University of Oradea

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Rebeka Halasz