Rebeka Maloney
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am seeking to and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Safe Director
Chick-Fil-A Restaurant
07.2019 - 05.2023
- Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
- Led development, training and maintenance of food safety programs.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
- Audited internal activities and conducted thorough inspections.
Day Manager
Chick-Fil-A Restaurant
09.2016 - 09.2019
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Assistant Manager
Chick-fil-A
02.2016 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager in Training
Chick-fil-A
09.2015 - 02.2016
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
Restaurant Team Member
Chick-fil-A
05.2015 - 09.2015
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Pharmacy Technician Diploma - Pharmacy Technician
Remington College
Colorado Springs07.2005
High School Diploma -
Falcon High School
Falcon, CO05.2004
Skills
- Budget Management
- Project Management
- Verbal and Written Communication
- Accounting Techniques
- Issue Resolution
- Organizational Development
- Staff Training
- Order Supplies
- Sales Strategies
- Microsoft Office
- Profit and Loss Accountability
- Microsoft Excel
Timeline
Safe Director
Chick-Fil-A Restaurant
07.2019 - 05.2023
Day Manager
Chick-Fil-A Restaurant
09.2016 - 09.2019
Assistant Manager
Chick-fil-A
02.2016 - 09.2016
Manager in Training
Chick-fil-A
09.2015 - 02.2016
Restaurant Team Member
Chick-fil-A
05.2015 - 09.2015
Pharmacy Technician Diploma - Pharmacy Technician
Remington College
High School Diploma -
Falcon High School