Summary
Work History
Education
Skills
Timeline
Generic

Rebeka Pagana

Grapevine,Texas

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History

Sales Representative

Fullsteam: Limo Anywhere
04.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Scheduled introduction calls with customer and performed product demonstrations
  • Successful in hitting sales and exceeds monthly sales quota's
  • Proficient in multiple CRM's: Pipeline, NetSuite, Pipedrive, and infinicept.
  • Able to make proficient decisions to assist customers in selecting a product choice and listening to customers needs in order to close a sale
  • Partook in leadership roles such as: Assigning leads to Sales Associates, communicating with tech-support and other departments to ensure the customers needs are met
  • The ability to learn and adapt with new products and added features (on short-notices)
  • Performed multitasking and time management skills to proficiently execute sales and customer satisfaction, while talking incoming calls, updating customer data, and directing customers to the appropriate departments


Professional Server

India Palace
01.2021 - 04.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Partook in management roles including: Cash handling, addressing customers needs and or complaints/concerns

Professional Server

The Hideaway
01.2020 - 03.2022
  • Cultivated warm relationships with regular customers..
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Assisted customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Focused on customers needs and provided satisfactory service

Education

High School Diploma -

Abilene Christian University
Abilene, TX
09.2023

Skills

  • Emotionally intelligent
  • Coachable and a willingness to learn and adapt
  • Exceeds Sales Quota's
  • 8 years of Customer Service and Work Experience
  • 2 years of CRM Experience
  • Leadership skills along with being a team player
  • B2B Sales
  • Onsite Product Demonstrations
  • knowledgeable in PCI (Payment Card Industry)
  • Converting Leads
  • Critical thinking skills

Timeline

Sales Representative

Fullsteam: Limo Anywhere
04.2022 - Current

Professional Server

India Palace
01.2021 - 04.2022

Professional Server

The Hideaway
01.2020 - 03.2022

High School Diploma -

Abilene Christian University
Rebeka Pagana