Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

REBEKA SANDOVAL

Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

CSS III

Maximus
Manhattan, NY
05.2023 - Current
  • Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
  • Utilized problem-solving skills to resolve customer concerns in a timely manner.
  • Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
  • Followed standard operating procedures when handling calls from customers according to company policy.

Front End Manager

Morton Williams Supermarket
Manhattan, NY
01.2017 - 05.2023
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.

Shift Manager

S’MAC
Manhattan, NY
10.2013 - 03.2015
  • Ensured customer satisfaction in order to build customer loyalty base
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Store Manager

Vladimir’s Bakery Shop
Bronx, NY
09.2012 - 09.2013
  • Conducted daily store operations, including opening and closing procedures and cash handling
  • Assessed operational efficiency of the store's departments.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Developed strategies to maximize sales and profitability.

Cashier/Child Sitter/Spa Receptionist

Tennis Club of Riverdale
Bronx, NY
09.2011 - 09.2012
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Provided clients with information on spa services, packages, and promotions.
  • Developed schedules and routines to ensure children have enough physical activity, rest, and playtime.
  • Ensured all safety measures were followed while caring for infants and toddlers.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.

Education

One Year Attend, General Business -

Berkeley College

High School Diploma -

Norman Thomas High School

Skills

  • Bilingual in Spanish and English
  • Computer experience in Microsoft Office

(Word, PowerPoint, Excel)

  • Demonstrate ability to acquire and apply knowledge rapidly
  • Strong Organizational and detail oriented skills
  • Excellent intrapersonal and communication skills
  • Excellent leadership and presentation skills
  • Ability to provide excellent customer service

References

Available Upon Request

Timeline

CSS III

Maximus
05.2023 - Current

Front End Manager

Morton Williams Supermarket
01.2017 - 05.2023

Shift Manager

S’MAC
10.2013 - 03.2015

Store Manager

Vladimir’s Bakery Shop
09.2012 - 09.2013

Cashier/Child Sitter/Spa Receptionist

Tennis Club of Riverdale
09.2011 - 09.2012

One Year Attend, General Business -

Berkeley College

High School Diploma -

Norman Thomas High School

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REBEKA SANDOVAL