Dynamic sales professional with a proven track record in client relations, customer assistance, and sales training. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Agent
U-Haul
Phoenix, AZ
05.2024 - Current
Assisted customers in selecting appropriate rental equipment and services to meet their needs.
Managed customer inquiries and resolved issues promptly to enhance satisfaction.
Processed rental agreements and transactions using U-Haul's proprietary software systems.
Educated customers on proper equipment usage and safety protocols for rentals.
Reservation Manager
U-Haul
Nashville, TN
02.2023 - 05.2024
Managed daily reservation processes to ensure optimal customer satisfaction and accuracy.
Streamlined booking procedures, enhancing efficiency in reservation handling and coordination.
Trained new staff on reservation systems and customer service best practices, improving team performance.
Collaborated with cross-functional teams to resolve complex reservation issues promptly and effectively.
Coordinated U-Box Routes for drivers.
Assistant Manager
Avenue
Madison, TN
03.2017 - 08.2021
Led team in executing operational strategies, enhancing workflow efficiency and productivity.
Developed training programs for new staff, fostering skill development and operational consistency.
Implemented process improvements that streamlined inventory management and reduced discrepancies.
Coordinated cross-departmental communication to align goals and improve service delivery efficiency.
Providing a clean and healthy environment for customers and employees.