Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebekah Atkins

Mascoutah,IL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dollar General
Mascoutah, IL
07.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Shift Leader

Pilot Flying J Travel Center
Mascoutah, IL
12.2020 - 05.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Adhered to all health code regulations while preparing food items for customers.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Assistant Manager

Handee Mart
Mascoutah, IL
01.2020 - 11.2020
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

High School Diploma -

O'Fallon Township
O'Fallon, IL
05-2011

Skills

  • Product and service knowledge
  • Recruiting and interviewing
  • Task Delegation
  • Budget assistance
  • Cost Reduction
  • Sales monitoring
  • Employee Scheduling
  • Recruitment and hiring
  • Employee engagement
  • Orientation and training
  • Money Handling
  • Staff Management
  • Staff Supervision

Timeline

Assistant Manager

Dollar General
07.2021 - Current

Shift Leader

Pilot Flying J Travel Center
12.2020 - 05.2021

Assistant Manager

Handee Mart
01.2020 - 11.2020

High School Diploma -

O'Fallon Township

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Rebekah Atkins