Rebekah Baire
Concord,NC
Summary
Experienced property management professional with over 20 years in the multi-family sector, including both onsite and corporate-level roles with leading organizations. Expertise spans acquisitions, property repositioning, large-scale renovations, lease-ups, and managing diverse property types, such as mid-rises, conventional, multi-layered, and affordable housing. Strong proficiency in customer relations, variance analysis, vendor management, marketing strategies, staff development, new hire onboarding, and compliance oversight. Adept at driving operational efficiency, maximizing revenue, and maintaining a high standard of service and quality across properties.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Hoffman Building Technologies
Charlotte, NC
04.2025 - Current
- Led the planning, design, and execution of complex HVAC projects for industrial and critical infrastructure, including data centers and manufacturing facilities, from concept to completion.
- Managed project budgets, resources, and schedules to ensure successful, on-time project delivery within financial constraints.
- Identified cost-saving opportunities without compromising quality.
- Directed multi-disciplinary teams of engineers, contractors, and technicians, fostering collaboration to meet project goals and resolve any technical challenges.
- Identified project risks early in the lifecycle, developed mitigation strategies, and ensured project deliverables met safety and compliance standards.
- Acted as the main point of contact between clients, contractors, and internal teams. Delivered regular project updates, and presented progress reports to key stakeholders.
- Negotiated contracts with suppliers, subcontractors, and vendors to ensure timely delivery of materials and services, while maintaining budget controls.
- Proactively identified and resolved any technical or operational issues that arose during the project lifecycle, minimizing delays, and ensuring smooth project progression.
- Developed detailed project timelines and ensured all work was completed according to schedule, coordinating activities between different teams to meet deadlines.
- Managed the transition of HVAC systems into operation, ensuring a smooth handover to clients, including training staff, providing operational documentation, and conducting post-project evaluations.
- Implemented lessons learned from each project to optimize future processes, enhancing efficiency, and reducing costs in subsequent projects.
Consulting Director
Third & Main Property Management
Allegany, NY
08.2023 - 02.2025
- Provided expert guidance on property management strategies, helping clients optimize property portfolios, maximize revenue, and ensure sustainable growth through comprehensive market analysis, and long-term planning.
- Identified opportunities to streamline operations and improve efficiency, implementing best practices in leasing, maintenance, and tenant management to reduce costs, and improve service delivery.
- Assisted clients with budgeting, financial forecasting, and variance analysis, ensuring properties operated within budget while maximizing profitability through effective cost control and resource allocation.
- Conducted thorough market research and competitive analysis, advising clients on optimal rent pricing, property repositioning strategies, and investment opportunities to stay ahead of market trends.
- Supported clients with property acquisitions and dispositions, guiding them through the due diligence process, and optimizing portfolio performance by recommending strategic buys, sells, or repositioning opportunities.
- Provided expertise in tenant retention strategies, including lease negotiations, conflict resolution, and developing tenant engagement programs to ensure high occupancy rates, and tenant satisfaction.
- Advised on regulatory compliance, ensuring properties adhered to all local, state, and federal laws, including fair housing, health and safety, and building codes. Helped clients mitigate risk through proactive policy updates and inspections.
- Delivered training programs for on-site property management teams, focusing on customer service, leasing best practices, and operational efficiency, to enhance the overall tenant experience.
- Assisted clients in negotiating contracts with vendors and service providers, ensuring cost-effective services while maintaining high standards of quality and compliance.
- Developed and implemented tailored marketing plans for properties, including digital and traditional advertising strategies, to enhance visibility, attract prospective tenants, and maintain strong occupancy rates.
- Advised on property repositioning strategies, including recommendations for major renovations, upgrades, and aesthetic improvements, to increase property value and appeal to target markets.
- Prepared detailed reports and presentations for property owners and stakeholders, providing regular updates on property performance, challenges, and recommendations for improvement.
Vice President of Multi Family Operations
Sinatra & Co.
Buffalo, NY
10.2019 - 06.2023
- Led operations for a $550M portfolio encompassing over 6,000 residential apartment homes and 20 commercial spaces across five states. Directed all facets of day-to-day operations, ensuring consistency in service delivery, quality standards, and financial performance.
- Managed a team of 175 employees, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement. Provided leadership and mentorship across departments, ensuring alignment with organizational goals.
- Oversaw portfolio budgets, including capital and operational expenditures, driving financial performance across diverse properties. Ensured all projects and properties were managed within budget, while maximizing profitability and return on investment (ROI).
- Streamlined property operations across multiple states, implementing standardized processes and operational best practices that enhanced efficiency, tenant satisfaction, and revenue generation.
- Led all human resources functions for the operations team, including recruitment, performance management, employee relations, and retention strategies. Developed a comprehensive employee training and leadership development program, ensuring staff at all levels were equipped to succeed.
- Championed the learning and development program, creating and implementing training initiatives for staff at all levels to enhance operational efficiency, customer service, and leadership capabilities. Drove initiatives for ongoing education and professional growth within the organization.
- Ensured all properties operated in compliance with local, state, and federal regulations. Led efforts to mitigate risk through proactive inspections, audits, and adherence to safety, legal, and environmental guidelines.
- Managed relationships with third-party vendors and contractors, negotiated service agreements, and ensured that service level agreements (SLAs) were met while controlling costs. Ensured vendors adhered to the company’s standards for quality, safety, and operational efficiency.
- Monitored property performance metrics across residential and commercial spaces, identifying opportunities for improvements in occupancy rates, rent collections, and tenant retention. Implemented targeted marketing and leasing strategies to maximize occupancy and revenue.
- Spearheaded operational improvements and the implementation of new technologies to enhance service delivery, streamline processes, and improve customer satisfaction. Continuously assessed operational inefficiencies, and worked cross-functionally to optimize workflows.
- Reported directly to the owners, providing comprehensive financial and operational reports. Delivered strategic insights and recommendations to enhance operational performance, profitability, and market positioning.
- Acted as a key decision-maker in high-pressure situations, providing guidance and resolution during operational crises, tenant disputes, or emergency maintenance issues, ensuring minimal disruption to business operations.
Business Manager
Lincoln Property Company
Dallas, TX
07.2018 - 10.2019
- Managed daily operations of a residential property, including overseeing tenant services, maintenance, and leasing activities, to ensure the property ran smoothly and met operational goals.
- Fostered positive relationships with tenants, promptly addressing concerns, complaints, and maintenance requests. Implemented tenant retention strategies to minimize turnover, and ensure high occupancy rates.
- Directed leasing activities for residential units, including marketing available properties, conducting property tours, and processing applications. Developed and executed marketing strategies to attract qualified tenants, utilizing digital platforms, local advertising, and community outreach.
- Managed the property’s budget, monitored operating expenses, and ensured that rent collection was consistent and on time. Prepared monthly financial reports and conducted variance analysis to ensure profitability and fiscal accountability.
- Administered the entire leasing process, from preparing and reviewing lease agreements, to renewals, and terminations. Ensured all leases were compliant with local laws, including fair housing regulations, and other industry standards.
- Supervised on-site staff, including leasing agents, maintenance personnel, and other support staff. Provided training on best practices in customer service, property upkeep, and safety protocols to ensure a high-quality tenant experience.
- Managed vendor relationships for maintenance, landscaping, cleaning, and other property services. Negotiated contracts to ensure cost-effectiveness while maintaining high service standards.
- Oversaw maintenance operations, including handling routine and emergency repairs, coordinating preventative maintenance, and ensuring that the property was always in optimal condition. Managed on-site staff and third-party contractors to complete all work on time.
- Ensured compliance with all local, state, and federal housing regulations, including Fair Housing laws, and safety codes. Conducted regular property inspections, and maintained accurate records for audits and regulatory purposes.
- Served as the primary point of contact for tenant inquiries, concerns, and issues. Resolved conflicts effectively and proactively, ensuring a positive living experience for all residents.
- Monitored occupancy rates and vacancy cycles, ensuring a quick turnaround for available units. Oversaw rent collection and enforced lease terms, minimizing delinquencies, and late payments.
- Developed and implemented resident engagement programs, fostering a sense of community, and promoting a high quality of life for tenants. Conducted satisfaction surveys to gauge resident feedback, and improve services.
- Coordinated property improvements and upgrades, including renovations and repairs, ensuring projects were completed on time and within budget, while minimizing disruption to tenants.
- Prepared and delivered regular reports on occupancy, rental income, tenant issues, maintenance needs, and financial performance to senior management. Used data-driven insights to recommend and implement improvements in property management operations.
Property Manager
Village Green Property Management
Dallas, TX
07.2017 - 07.2018
- Managed day-to-day operations for two residential properties, ensuring seamless service delivery, efficient operations, and adherence to property goals across both locations.
- Cultivated strong, long-term relationships with tenants across both properties, addressing concerns, resolving issues, and implementing tenant retention strategies that reduced turnover, and ensured a positive living experience.
- Coordinated leasing activities for both properties, including marketing available units, conducting property tours, and processing applications. Developed targeted marketing campaigns for each location to maintain high occupancy rates, and attract quality tenants.
- Managed and tracked budgets for both properties, overseeing rent collection, managing operational expenses, and ensuring financial targets were met. Provided monthly financial reporting and analysis to assess property performance.
- Oversaw lease agreements for both properties, ensuring legal compliance and accuracy in documentation. Handled lease renewals, amendments, and terminations while maintaining organized records for both locations.
- Supervised on-site staff at both properties, providing training, performance evaluations, and guidance. Fostered a team-oriented culture across locations to ensure consistency in service delivery and operational procedures.
- Managed vendor relationships across both properties, including maintenance, landscaping, and cleaning services. Negotiated contracts, monitored performance, and ensured all work met established standards.
- Coordinated routine and emergency maintenance across both properties, ensuring quick resolution of tenant issues, and keeping the properties in excellent condition. Established and monitored preventative maintenance schedules for both locations.
- Ensured both properties complied with all applicable housing laws, safety codes, and environmental regulations. Conducted regular inspections and audits to minimize legal risk, and maintain a safe environment for tenants.
- Acted as the primary point of contact for tenants at both properties, resolving disputes, managing complaints, and maintaining high levels of customer satisfaction. Developed policies and procedures to manage conflict effectively across multiple locations.
- Managed occupancy rates for both properties, minimizing vacancies through efficient leasing, and quick unit turnover.
- Oversaw rent collection, enforcing lease terms, and handling late payments or delinquencies in a timely manner.
- Coordinated property upgrades and renovation projects for both locations, ensuring that improvements were completed on time, within budget, and aligned with long-term property goals. Enhanced the overall resident experience through thoughtful enhancements.
- Provided regular updates to senior management on the performance of both properties, including occupancy, financial performance, maintenance issues, and tenant satisfaction. Leveraged data to identify areas for improvement, and implemented action plans accordingly.
Business Manager
Lincoln Property Company
Dallas, TX
11.2009 - 07.2017
- Spearheaded successful lease-up efforts for a major residential development with one of Texas' most well-known and reputable developers, driving occupancy from the initial construction phase to full stabilization.
- Developed and executed tailored leasing strategies for new developments, ensuring rapid leasing momentum through targeted marketing, competitive pricing, and strategic outreach.
- Managed daily operations of a high-demand residential property, focusing on maintaining efficient processes, delivering excellent tenant service, and meeting financial performance goals.
- Led property operations through the lease-up phase, overseeing all aspects of leasing, marketing, maintenance, and tenant relations to ensure smooth transitions, and quick stabilization.
- Implemented high-impact marketing campaigns designed to attract qualified tenants quickly, utilizing digital platforms, local advertising, and community engagement to drive interest, and secure leases.
- Conducted property tours, managed online listings, and strategically positioned the property to stand out in a competitive Texas market, resulting in consistently high leasing activity, and rapid occupancy.
- Established strong relationships with early tenants, addressing concerns, and creating a welcoming atmosphere to build a sense of community within the property.
- Developed tenant engagement strategies and retention programs to maintain long-term occupancy, reducing turnover, and contributing to the property's long-term success.
- Managed property budgets, including rent collection, expenses, and financial forecasting, ensuring that the lease-up process was financially viable and profitable.
- Delivered monthly financial reports and performed variance analysis to track performance, ensuring that leasing and operating expenses aligned with projected goals.
- Oversaw all aspects of lease administration, from initial lease signings to renewals, ensuring that all documentation was legally compliant and organized.
- Managed lease terms, amendments, and renewals while ensuring compliance with Texas housing laws, local regulations, and the Fair Housing Act.
- Led and mentored leasing agents and on-site staff through the lease-up process, providing training on sales techniques, customer service, and company policies.
- Fostered a team-oriented environment focused on achieving leasing goals, ensuring that all staff members were equipped to deliver exceptional service, and meet occupancy targets.
- Coordinated with vendors for services like landscaping, cleaning, and maintenance during the lease-up period, ensuring that the property maintained high standards of cleanliness and functionality.
- Negotiated contracts with service providers, ensuring cost-effective solutions that did not compromise the quality of service.
- Managed the property’s maintenance needs, addressing both routine repairs and emergency requests quickly to ensure tenant satisfaction.
- Implemented preventive maintenance schedules to minimize emergency issues, ensuring that the property maintained its value and curb appeal throughout the lease-up phase.
- Achieved rapid lease-up targets by closely monitoring occupancy rates and adjusting strategies as needed to address vacancies, and maximize rental income.
- Ensured timely rent collection, closely managing lease expirations and renewals to maintain a consistent cash flow.
- Delivered regular performance reports to senior leadership, including occupancy rates, financial performance, leasing progress, and tenant feedback.
- Used data analysis to adjust strategies in real time, optimizing leasing and operational efforts to accelerate the lease-up process and maximize revenue.
Education
SUNY Broome Community College
Binghamton, NYSkills
- Project management
- Budget management
- Risk assessment
- Contract negotiation
- Team leadership
- Operational efficiency
- Market analysis
- Vendor management
- Problem solving
- Data analysis
- Training development
- Progress reporting
- Team collaboration
- Mergers and acquisitions
- Budget preparation
- Project planning
Accomplishments
• Assistant Manager of the year 2013 I Lincoln Property Company
• Sales Award 2010, 2011, 2012, 2013 I Lincoln Property Company
• Business Manager of the year 2015 I Lincoln Property Company
• Century Club 2011, 2013, 2014 I Lincoln Property Company
• Best of the Best 2017 I Village Green
• 2018 highest lease trade out, new leases and renewals I Lincoln Property Company
• 2019 outstanding Service and Dedication I Sinatra & Co.
• 2020 most improved occupancy, leased, and trend I Sinatra & Co.
• 2021 highest NOI growth, most improved rents (30/35% increase) I Sinatra & Co.
• 2022 maintained a trend at 95% and higher, throughout each quarter I Sinatra & Co.
Certification
- OSHA 30 certification
Timeline
Project Manager
Hoffman Building Technologies
04.2025 - Current
Consulting Director
Third & Main Property Management
08.2023 - 02.2025
Vice President of Multi Family Operations
Sinatra & Co.
10.2019 - 06.2023
Business Manager
Lincoln Property Company
07.2018 - 10.2019
Property Manager
Village Green Property Management
07.2017 - 07.2018
Business Manager
Lincoln Property Company
11.2009 - 07.2017
SUNY Broome Community College
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