Rebekah Bennett
Canton,Texas
Summary
Accomplished and certified Pharmacy Technician with over 9 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
Balch Springs, TX
05.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Pharmacy Technician
Walmart
Rockwall, TX
02.2021 - 05.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Kroger
Forney, TX
09.2020 - 01.2021
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Prior Authorization Pharmacy Technician
United Healthcare, UHG / OptumRx
Sugarland, Tx
10.2020 - 12.2020
- Prepared bills for insurance companies and submitted required paperwork.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician
Kroger
Forney, TX
10.2014 - 04.2020
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Technician
Walmart
Terrell, TX
11.2012 - 09.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Customer Service Manager
Walmart
Terrell, TX
05.2009 - 11.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
W.H Ford High School
Quinlan05.2008
Skills
- Organization and Prioritization
- Pharmacy Operations
- Assisting Pharmacists
- Drug Inventory Management
- Medicare and Medicaid Processes
- Insurance Claim Processing Software
- High-Volume Environments
- Resolving Complaints
- Staff Leadership
- Quality Patient Care
Certification
PTCB Certified
Texas State Board of Pharmacy
Timeline
Pharmacy Technician
Kroger
05.2021 - Current
Pharmacy Technician
Walmart
02.2021 - 05.2021
Prior Authorization Pharmacy Technician
United Healthcare, UHG / OptumRx
10.2020 - 12.2020
Pharmacy Technician
Kroger
09.2020 - 01.2021
Pharmacy Technician
Kroger
10.2014 - 04.2020
Pharmacy Technician
Walmart
11.2012 - 09.2014
Customer Service Manager
Walmart
05.2009 - 11.2012
High School Diploma -
W.H Ford High School
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