Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rebekah Brems

Rebekah Brems

Walla Walla,WA

Summary

Experienced with managing customer care operations and ensuring high levels of customer satisfaction. Utilizes conflict resolution strategies to maintain positive customer relationships and team dynamics. Track record of successfully leading teams and implementing service improvements. Reliable team player with focus on collaboration and adaptability. Skilled in communication and valued for strong problem-solving abilities.

Overview

28
28
years of professional experience

Work History

Customer Care Manager- Lead Product Specialist

Microbiome Labs
10.2021 - Current
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised and made significant business elevations in Microbiome Labs BiomeFx stool & vaginal lab testing kits 2 yrs
  • Daily external collaboration with Diversigen & Cosmos ID lab for genome stool & vaginal testing operations
  • Management & manual lab tracking process
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
  • Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
  • Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
  • Supervised and made significant business elevations in Microbiome Labs BiomeFx stool & vaginal lab testing kits
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Mentored new hires, fostering growth and professional development within the team.
  • Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
  • Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problemsolving.
  • Contributed significantly towards company revenue goals by upselling products or services when appropriate during client interactions.
  • Developed comprehensive training programs to increase team efficiency and productivity.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Championed the integration of new CRM software into daily operations, streamlining case management procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed new employees and on-going performance assessment of current employees.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Crew Member/Sign Maker/Lead Artist

Trader Joe’s
10.1997 - 10.2020
  • Experienced 23 + years in customer service, opened 3 stores in 3 different states
  • Assist and resolve customer inquiries, returns or issues on phone or in person
  • Coordinate, communicate with management, crew and other sign makers in order to meet customer needs, manager requests and deadlines
  • Effectively create, write and design in store graphics/signage for shelf and specialty display end caps
  • Manage and organize design files for printing and storing
  • Maintaining and ordering supplies as needed while staying in budget
  • Manage and organize supply inventory for merchandise
  • Portal software maintenance
  • Manage and write sign crew schedule
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Designed eye-catching window displays and promotional materials, contributing to increased foot traffic for client businesses.

Print Specialist

Legislative Support Services Washington State
01.2018 - 03.2018
  • Production printing
  • Maintaining computer files, editing and reformatting
  • Efficiently prioritizing print queue requests, fast paced, deadline orientated
  • Running large production copy machines, presses and cutters
  • Book binding
  • Increased print quality by implementing color management techniques and calibrating printers.
  • Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
  • Coordinated logistical aspects of large-scale print projects such as shipping arrangements and billing information.

Education

Functional Blood Chemistry Specialist - Blood Chemistry

Fundamenta Wellness
Bellingham, WA
01-2023

Functional Supplement Specialist - Supplements & Nutraceuticals

The Supplement Academy
Seattle, WA
01-2021

Functional Nutritional Therapy Practitioner - Food And Nutrition

Nutritional Therapy Association
Olympia, WA
10-2018

E-RYT 500 - Yoga Therapy Practitioner

7 Centers Healing Arts
Sedona, AZ
01.2009

B.A. - Fine Arts in Photography

Arizona State University
Tempe, AZ
01.2003

Associate of Arts -

Phoenix College
Phoenix
01.1999

Skills

  • Excellent oral, visual and written communication
  • Problem solving
  • Exceptional customer service
  • Highly organized
  • Self-motivated and hard working
  • Promotion, marketing, social media and websites
  • Efficient time management and multitasking for completion of work
  • Punctual and dependable
  • Effectively works well with others and team oriented
  • Research, read and effectively assess and analyze studies in field of nutrition
  • Inquisitive, continual learner
  • Customer relations and improvements
  • Training, mentoring and team management
  • Schedule management
  • Sales support
  • CRM software expertise- Salesforce
  • Account management
  • Cross-functional and inter-department collaboration
  • Strong leadership
  • Positive attitude
  • Teamwork and team building
  • Customer service experience 20 yrs
  • Attention to detail
  • Reliability, Adaptability and flexibility
  • Interpersonal relations

Timeline

Customer Care Manager- Lead Product Specialist

Microbiome Labs
10.2021 - Current

Print Specialist

Legislative Support Services Washington State
01.2018 - 03.2018

Crew Member/Sign Maker/Lead Artist

Trader Joe’s
10.1997 - 10.2020

Functional Blood Chemistry Specialist - Blood Chemistry

Fundamenta Wellness

Functional Supplement Specialist - Supplements & Nutraceuticals

The Supplement Academy

Functional Nutritional Therapy Practitioner - Food And Nutrition

Nutritional Therapy Association

E-RYT 500 - Yoga Therapy Practitioner

7 Centers Healing Arts

B.A. - Fine Arts in Photography

Arizona State University

Associate of Arts -

Phoenix College

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